Skip to main content
Battoni
Battoni
Known Participant
February 9, 2019
Answered

February update - XD does not open

  • February 9, 2019
  • 3 replies
  • 2065 views

I just did the February update of Adobe XD and now it does not open.

It starts, but does not load the inteface and then closes.

How can I fix this problem? Is it possible to go back to the previous version?

I use Windows 10 64 bit.

This topic has been closed for replies.
Correct answer Haqwin

I did 1-4, restarted and unstalled XD. Now i got it up and running!

So there was no need to uninstall the Visual C++ Redistributable packages

I have the same on another computer and will try to narrow down the fix there tonight


Some more feedback, the steps I used to get back on track on my second computer:

1. Uninstall XD

2. Close Creative cloud

3. Delete temp files below %temp%\CreativeCloud

4. Log off and on again

5. Re-install XD and all starts as it should again

3 replies

Battoni
BattoniAuthor
Known Participant
February 12, 2019

Hi,

Using the Administrator user XD acknowledges the installation and I can use it as shown below.

When I switch to my user, XD does not appear installed, as the images show.

So I can not re-start step 1:

1. Uninstall XD

But I did the other steps and lastly I tried to install the XD. It does not complete installation, goes up to 4% and does not advance.

But XD is already installed on the computer and can be accessed with the Administrator user profile.

D
davids7260145
Participant
February 10, 2019

Same. XD crashes immediately after starting. Doesn't matter if you start the app itself or open a .xd file.

cmgap
Community Expert
cmgapCommunity Expert
Community Expert
February 9, 2019

Can you confirm the version? There was a release early today.

Battoni
BattoniAuthor
Known Participant
February 11, 2019

I unplugged the XD and used the Cleaner tool. I installed it again but the problem continues. White window and close after. Creative Cloud is upgraded to the latest version and I tried to install the latest version of XD 16.0.2.

Preran
Community Manager
PreranCommunity Manager
Community Manager
February 11, 2019

Can you provide me with the following info?

  1. Open Windows Event Viewer
  2. Go to Windows Logs > Application
  3. Check for Error

Do you see twinapi.appcore.dll listed against the faulting module path?

Error: Exception code: 0xc000027b

Fault offset: 0x00000000000bd598

Faulting process id: 0x251c

Faulting application start time: 0x01d4af56ad394b61

Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_14.0.42.14_x64__adky2gkssdxte\XD CC.exe

Faulting module path: C:\Windows\SYSTEM32\twinapi.appcore.dll

Report Id: ba9d5bef-e4cf-4750-8246-2c367f5c5ea9

Faulting package full name: Adobe.CC.XD_14.0.42.14_x64__adky2gkssdxte

Thanks,

Preran

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices