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Battoni
Battoni
Known Participant
February 9, 2019
Answered

February update - XD does not open

  • February 9, 2019
  • 3 replies
  • 2065 views

I just did the February update of Adobe XD and now it does not open.

It starts, but does not load the inteface and then closes.

How can I fix this problem? Is it possible to go back to the previous version?

I use Windows 10 64 bit.

This topic has been closed for replies.
Correct answer Haqwin

I did 1-4, restarted and unstalled XD. Now i got it up and running!

So there was no need to uninstall the Visual C++ Redistributable packages

I have the same on another computer and will try to narrow down the fix there tonight


Some more feedback, the steps I used to get back on track on my second computer:

1. Uninstall XD

2. Close Creative cloud

3. Delete temp files below %temp%\CreativeCloud

4. Log off and on again

5. Re-install XD and all starts as it should again

3 replies

Battoni
BattoniAuthor
Known Participant
February 12, 2019

Hi,

Using the Administrator user XD acknowledges the installation and I can use it as shown below.

When I switch to my user, XD does not appear installed, as the images show.

So I can not re-start step 1:

1. Uninstall XD

But I did the other steps and lastly I tried to install the XD. It does not complete installation, goes up to 4% and does not advance.

But XD is already installed on the computer and can be accessed with the Administrator user profile.

D
davids7260145
Participant
February 10, 2019

Same. XD crashes immediately after starting. Doesn't matter if you start the app itself or open a .xd file.

cmgap
Community Expert
cmgapCommunity Expert
Community Expert
February 9, 2019

Can you confirm the version? There was a release early today.

Battoni
BattoniAuthor
Known Participant
February 11, 2019

I unplugged the XD and used the Cleaner tool. I installed it again but the problem continues. White window and close after. Creative Cloud is upgraded to the latest version and I tried to install the latest version of XD 16.0.2.

H
Haqwin
Participating Frequently
February 11, 2019

Can you provide me with the following info?

  1. Open Windows Event Viewer
  2. Go to Windows Logs > Application
  3. Check for Error

Do you see twinapi.appcore.dll listed against the faulting module path?

Error: Exception code: 0xc000027b

Fault offset: 0x00000000000bd598

Faulting process id: 0x251c

Faulting application start time: 0x01d4af56ad394b61

Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_14.0.42.14_x64__adky2gkssdxte\XD CC.exe

Faulting module path: C:\Windows\SYSTEM32\twinapi.appcore.dll

Report Id: ba9d5bef-e4cf-4750-8246-2c367f5c5ea9

Faulting package full name: Adobe.CC.XD_14.0.42.14_x64__adky2gkssdxte

Thanks,

Preran


I get the above error but with the latest XD version 16.0.2.8:

Faulting application name: XD CC.exe, version: 16.0.2.8, time stamp: 0x5c52eba9

Faulting module name: twinapi.appcore.dll, version: 10.0.17763.292, time stamp: 0x270a22eb

Exception code: 0xc000027b

Fault offset: 0x00000000000bd588

Faulting process id: 0x3bd4

Faulting application start time: 0x01d4c2162f0f163e

Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_16.0.2.8_x64__adky2gkssdxte\XD CC.exe

Faulting module path: C:\WINDOWS\SYSTEM32\twinapi.appcore.dll

Report Id: a1cf1c9f-967b-4fd5-bcba-902e07119850

Faulting package full name: Adobe.CC.XD_16.0.2.8_x64__adky2gkssdxte

Faulting package-relative application ID: App

I also tried to roll back and install the older 15.0.12.8 version with te same result:

Faulting application name: XD CC.exe, version: 15.0.12.8, time stamp: 0x5c4934ba

Faulting module name: twinapi.appcore.dll, version: 10.0.17763.292, time stamp: 0x270a22eb

Exception code: 0xc000027b

Fault offset: 0x00000000000bd588

Faulting process id: 0xc84

Faulting application start time: 0x01d4c215e7b51535

Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_15.0.12.8_x64__adky2gkssdxte\XD CC.exe

Faulting module path: C:\WINDOWS\SYSTEM32\twinapi.appcore.dll

Report Id: 57007506-128b-40bf-b8c0-5c66bbee8e4b

Faulting package full name: Adobe.CC.XD_15.0.12.8_x64__adky2gkssdxte

Faulting package-relative application ID: App

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