Skip to main content
Battoni
Battoni
Known Participant
February 9, 2019
Answered

February update - XD does not open

  • February 9, 2019
  • 3 replies
  • 2065 views

I just did the February update of Adobe XD and now it does not open.

It starts, but does not load the inteface and then closes.

How can I fix this problem? Is it possible to go back to the previous version?

I use Windows 10 64 bit.

This topic has been closed for replies.
Correct answer Haqwin

I did 1-4, restarted and unstalled XD. Now i got it up and running!

So there was no need to uninstall the Visual C++ Redistributable packages

I have the same on another computer and will try to narrow down the fix there tonight


Some more feedback, the steps I used to get back on track on my second computer:

1. Uninstall XD

2. Close Creative cloud

3. Delete temp files below %temp%\CreativeCloud

4. Log off and on again

5. Re-install XD and all starts as it should again

3 replies

Battoni
BattoniAuthor
Known Participant
February 12, 2019

Hi,

Using the Administrator user XD acknowledges the installation and I can use it as shown below.

When I switch to my user, XD does not appear installed, as the images show.

So I can not re-start step 1:

1. Uninstall XD

But I did the other steps and lastly I tried to install the XD. It does not complete installation, goes up to 4% and does not advance.

But XD is already installed on the computer and can be accessed with the Administrator user profile.

D
davids7260145
Participant
February 10, 2019

Same. XD crashes immediately after starting. Doesn't matter if you start the app itself or open a .xd file.

cmgap
Community Expert
cmgapCommunity Expert
Community Expert
February 9, 2019

Can you confirm the version? There was a release early today.

Battoni
BattoniAuthor
Known Participant
February 11, 2019

I unplugged the XD and used the Cleaner tool. I installed it again but the problem continues. White window and close after. Creative Cloud is upgraded to the latest version and I tried to install the latest version of XD 16.0.2.

Preran
Community Manager
PreranCommunity Manager
Community Manager
February 11, 2019

I've removed Creative Cloud again and reinstalled it and XD, rebooted the notebook after installation and XD is working.
I can not explain what happened, the steps I took were the same ones I made earlier.
However I have another problem, in a Desktop with Windows 10 Pro 1803 64 bit XD was locally with Administrator, other users access with different login, everyone can access Creative Cloud and other programs like Photoshop, but XD does not appear as installed.
In Creative Cloud XD is available to install. As Administrator you can use the app.
Using other users you can view the WindowsApps folder where an XD folder appears. The WindowsApps folder has read and execute permissions for all users.
How do I get all users to run XD?


Before I proceed, do you have an Enterprise or Team License? If you do, you would have received information to contact Adobe Tech Support directly during your purchase.

From what I see, it looks like you work as part of a team, and you are most likely the administrator. Let me know if I got that right.

Thanks,

Preran

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices