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File still exists, but all of my designs/art boards are gone.

Explorer ,
Sep 12, 2020 Sep 12, 2020

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Was working on a project for a long time. Tried to pull it up today and there's only one empty art board left.

 

Am I screwed?

TOPICS
Data loss, Design, Open and save docs, Prototyping

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Explorer ,
Sep 12, 2020 Sep 12, 2020

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Just checked and quite a few projects have been emptied as well as not on my adobe cloud anymore.

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Community Beginner ,
Sep 12, 2020 Sep 12, 2020

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You checked adobe cloud
It would be there

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Adobe Community Professional ,
Sep 13, 2020 Sep 13, 2020

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Hi, try to see up assets.adobe.com

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Adobe Employee ,
Sep 13, 2020 Sep 13, 2020

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Hi there,

 

Sorry to hear about the trouble, we'll try our best to help you with it. Could you please check if you are able to see the files on the link shared by Italosan and please ensure that you are signed in with the same email with which the file was created. If you do see the files there and not on the XD app, please try the steps shared below:

 

  1. Sign out of XD and Adobe CC Desktop app.
  2. Close CoreSync and all Adobe related processes from Task Manager/Activity Monitor.
  3. Sign back in on Adobe CC Desktop app and launch Adobe XD from there and check again if it works or not.

 

If this doesn't help, please share a few more details like:

 

  • A screenshot of the About XD info page.
  • The version of the Operating System.

 

Regards

Rishabh

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