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KyoTheDemonEyes
Known Participant
October 18, 2018
Question

Freezing keyboard & Mouse - constantly

  • October 18, 2018
  • 2 replies
  • 512 views

Hey Larry, i updated to the current XD with Creativ Cloud. The freezing still appears. Shifting out of  XD to my dekstop or something else helps. But its a 50/50   click out in - and its ok      ,  click out in -  still nothing,  and i need to repeat it or wait longer for xd to work

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    2 replies

    W
    WickerWacker2005
    Participant
    October 22, 2018

    For what it is worth, I was having this same issue for weeks. The app had become unusable. Thankfully I stumbled across a suggestion to completely remove the program and all preferences, presets, etc. and do a fresh installation.

    It solved 99% of my problems. Can't say it will work for you but it was a lifesaver for me.

    Good luck!

    K
    KyoTheDemonEyesAuthor
    Known Participant
    October 23, 2018

    i had xd reinstalled, nothing changed

    Atul_Saini
    Community Manager
    Atul_SainiCommunity Manager
    Community Manager
    October 23, 2018

    Thanks for sharing the details Piotrl, I have shared the details with the respective team. For any further update please stay tuned to the thread which I have posted in message # 1.

    Thanks,

    Atul_Saini

    Atul_Saini
    Community Manager
    Atul_SainiCommunity Manager
    Community Manager
    October 19, 2018

    Hi Piotrl,

    Sorry that you are experiencing this behavior with Adobe XD. Could you please share the exact OS version and OS build and the version of Adobe XD that you are using? I would also like to know if you have updated your graphics card drivers.

    I would request you to upvote this request: - https://adobexd.uservoice.com/forums/353010-adobe-xd-bugs/suggestions/34689346.

    Awaiting your response.

    Thanks,

    Atul_Saini

    K
    KyoTheDemonEyesAuthor
    Known Participant
    October 22, 2018

    Atul_Saini
    Community Manager
    Atul_SainiCommunity Manager
    Community Manager
    October 22, 2018

    Thanks for the screenshot Piotrl, could you please share the OS version and OS build as well. Please open run by pressing Windows key + R then type "winver". It should give you the details about Windows OS build.

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