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Getting stuck while saving cloud document

New Here ,
Jul 28, 2021 Jul 28, 2021

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Adobe XD gets stuck while saving the cloud document. It is happening after last update. 

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Adobe Employee ,
Jul 28, 2021 Jul 28, 2021

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Hi there,

 

Sorry to hear about the trouble. Please try the steps shared below:

 

  1. Sign out of XD and Creative Cloud Desktop App.
  2. Close CoreSync and All Adobe related services from the Task Manager/Activity Monitor.
  3. Reboot the computer.
  4. Sign in on the Creative Cloud Desktop app and launch XD from there.
  5. Check if you are able to save the cloud document.

 

If this doesn't help, please share a few more details like:

 

  • A screenshot of the About XD info page.
  • The version of the Operating System.
  • Is this happening on a specific file or multiple files?

 

Regards

Rishabh

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New Here ,
Jul 28, 2021 Jul 28, 2021

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I am able to save cloud files but the problem is when I am working on a file and that file is a cloud document. When auto-saving procedure of cloud documents happens then xd stucks.

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