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abdullaha80519187
Participant
September 5, 2017
Answered

GPU Drivers Problem

  • September 5, 2017
  • 1 reply
  • 972 views

i tried to install Adobe XD but it keep telling my that

" Graphics : intel, amd or nvidia GPU with drivers newer than 2014 that support direct 3d ddi 11 or 12 Graphics : intel, amd or nivideia GPU with drivers newer than 2014 that support direct 3d ddi 11 or 12 "

But Dxdiag tool telling me that it support direct 3d ddi

How can i fix it

    This topic has been closed for replies.
    Correct answer elainecc

    You're definitely going to need to upgrade your drivers. Your NVidia drivers were in 2012 and and only supports DDI 9, so it doesn't meet the minimum system requirements.

    -Elaine

    1 reply

    elainecc
    Community Manager
    elaineccCommunity ManagerCorrect answer
    Community Manager
    September 5, 2017

    You're definitely going to need to upgrade your drivers. Your NVidia drivers were in 2012 and and only supports DDI 9, so it doesn't meet the minimum system requirements.

    -Elaine

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