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Having trouble installing Adobe XD ( error code: 21)

New Here ,
Apr 04, 2021 Apr 04, 2021

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Hello, 

I have been trying to Install Adobe XD on my Window 10 Pro since last week and I keep receiving error code 21. I have a working internet connection. And don't have any antivirus software that I know of. All Adobe services are available and running as of now. 

I'm also using Google Chrome in order to complete the download.

Does anyone know what else I can do?

one more thing I am using this before refresh my window. after refreshing the window this issue has occurred. I don't know what to do.

Please help me if anyone knows what I should do.

 

 

 

 

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Adobe Employee ,
Apr 07, 2021 Apr 07, 2021

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Hi there,

 

Sorry to hear about the trouble. Error code 21 indicates that your device does not meet the minimum system requirements for installing the application. For information on the minimum system requirement, please refer to this article: https://helpx.adobe.com/xd/user-guide.html/xd/system-requirements.ug.html

 

Feel free to reach out if you need any further assistance.

 

Regards

Rishabh

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