High CPU usgae on windows machine after updating to XD 42.1 version

[xs2dev]

After new update of adobe XD on windows PC, My CPU utilization is at 100% most of the times. This freezes my PC and make it unusable. I have to kill and restart XD every 20 minutes which is very frustrating.

Processor

Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz 2.80 GHz

Ram 

6.0 GB (15.8 GB usable

OS version

Windows 10 Pro

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[benvoyonsdonc]

...Or the Adobe XD team could test it themselves. It's quite easy to reproduce. Just open 2-3 Adobe XD Cloud documents and see the CPU usage.

[Xenio5E5D]

Hi,

Even I'm facing this issue. When i'm using Adobe XD then CPU Usage goes to 100% and the Adobe XD gets stuck. Can you please fix this issue. It is very difficult to work on Adobe XD 😞 😞

Thanks

[Kuba_Jawor]

I have the impression that Adobe XD is a bitcoin miner.

[HARSHIKA_VERMA]

Hi All,

We apologize for the frustration and we understand your concern. The team is tracking this issue and they are investigating on it. We have got logs from few of the customers.

The team also need Spin dump that will help them identify the high CPU usage problem. We would request you all to please share the spin dump as well along with the Adobe logs so that we can share with them.

Win

• Launch Task Manager
• Select the Adobe XD process
• Right click on the Adobe XD process
• Select “Create dump file”
• This will generate a binary file

Mac

• Launch Activity Monitor
• Select Adobe XD process (might show as “Not Responding”)
• Click on the gear in the upper left of the Activity Monitor
• Select “Spindump”
• This will generate a text file

We are sorry for the inconvenience.

Thanks,

Harshika

[Kuba_Jawor]

Here You are

[HARSHIKA_VERMA]

Thanks for sharing the spin dump, defaultaamgfcbc0pfg. It will be really helpful and I have attached them to the bug. Could you please also share the Adobe logs as well so that we have the full information of your machine? 

Please share he version of XD and the OS of your machine.

We will try our best to help you.

Thanks,

Harshika

[Kuba_Jawor]

945 Mb - really?

[Kuba_Jawor]

Digging with all computers connected to Adobe's network could be a very lucrative activity. Thousands of efficient computers and users who agree to some imperfections of the program ...
If XD continues to use resources intensively, this scenario seems more and more real.

[Mumtaz5F90]

Hi

I don't know what to do!!!

I shifted to working on smaller files. My colleague and me use a common library. My adobe xd hangs so much that it freezes every few minutes. I see adobe xd uses 95% of my 8GB memory and about 70% of my cpu. Dont what it is using it for running such small files!

The issue of trying to type is another annoying one when I cannot see my cursor or it just doesn't select a text. I jump from window to window and come back after sometime to see it working. 

Since a week, my productivity has gone down to almost zero. Even my colleague is facing similar problems. Any help?

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[Rishabh_Tiwari]

Hi there,

We're so sorry to hear about the trouble. Please ensure you have the latest Windows OS updates installed on the computer. In case if it's already up to date, please uninstall XD using the cleaner tool using the https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and then re-install XD and let us know if that solves the issue. If it still crashes, please share a few more details like:

1. The version of XD.
2. Is this happening on a specific file or multiple files? 
3. Please share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Regards

Rishabh

[Christoph@AP]

Hi Mumtaz,

I have the same issue with the typing of text. I have a workaround for Windows: just hit the windows key instead of switching to another application (this is faster). It is still very annoying though.

Cheers, Christoph

[xs2dev]

The issue of trying to type is another annoying one when I cannot see my cursor or it just doesn't select a text. I jump from window to window and come back after sometime to see it working. 

I face the similar issue of cursor randomly getting disappeared along with freezing and automatic crashing of the App on 16GB core i7 windows 10 laptop. It sucks good amount of my teams productivity 

[damienv59300224]

Hello, for 1 week I have more and more freeze on my online projects. I am under mac OS.

As soon as I work locally, everything goes well. On the other hand, as soon as I work on an online project, the tool consumes a lot. I suspect this is from your connection to the cloud. It's a shame because there is no way to work. I created a clean cloud and uninstalled Adobe xd, followed all your guides but nothing works. Everything is up to date... .

Just fix this problem please.

Thanks for your help.

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{Renamed By MOD}

[Rishabh_Tiwari]

Hi there,

We're so sorry to hear about the trouble. Please uninstall XD using the cleaner tool using the https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and then re-install XD and let us know if that solves the issue. If it still freezes, please share a few more details like:

1. The version of XD.
2. Is this happening on a specific file or multiple files? 
3. Please share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Regards

Rishabh

[damienv59300224]

Your process is too complicated ... Please make the process easier or fix the problem on your end from a technical point of view... 

[HARSHIKA_VERMA]

Hi damienv59300224,

We understand your concern here and sorry for the trouble in using XD. We are tracking the High consumption issue here: https://community.adobe.com/t5/adobe-xd/100-cpu-after-updating-xd-to-42-1/td-p/12210103

and if you're facing issue with sharing Adobe logs and other information. 

We would request you to please share your Adobe ID, Phone number and location with me over a PM so that we can ask our support team to schedule a call with you to grab important logs from your machine. 

Logs, crash dumps and spin dumps are really important for our team to understand the root cause of the issue .

We will try our best to help you with the situation.

Thanks,

Harshika

[Kuba_Jawor]

next freeze

[HARSHIKA_VERMA]

Thanks, Kuba for sharing the spin dump. It would be really helpful if you can share the Adobe logs as well with us so that we can attach them as well to the bug for further investigation.

We will try our best to help.

Thanks,

Harshika

[Kuba_Jawor]

Please, give me YouTube e-mail adress

[HARSHIKA_VERMA]

Hi Kuba_Jawor,

I have sent you a private message. Please check and share the requested information.

Thanks,

Harshika

[Christoph@AP]

I think we fixed the problem for us.

We changed the proxy settings as described here: (see attachment) 

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-pro...

Our admin also diagnosed some troubles with Cisco AMP and added exceptions for Adobe XD there. 
Since then (about an hour ago) CPU-Usage dropped and we can work with cloud files again. 

I hope this helps!

Cheers, Christoph 

[hsabino1]

Are you fuc$#@ man! This WORKS NOW GUYES. I was working at half performance for 2 weeks, and NOW IS WORKING

[stamen]

I had the exact same issue as well as my colleagues. The solution with the cleaning tool worked for everybody except me.

I removed all creative cloud apps (including CC software) several times and nothing happened. It seems the cleaning tool couldn't fully remove the programs from my computer, but I found a workaround that helped me fix the issue.

Here's what you could try and see if it helps:

1. Uninstall XD using the Creative Cloud software, not the cleaning tool from adobe.
2. Install oldest possible version of the program (XD).
3. Open newer file and when it promts you to update to the latest version, click Update.
   
   

That worked for me. I hope it will for you too. Good luck.

[hsabino1]

My friend, is still working fine?

[stamen]

Yeah, it's still working fine.