I am using Creative Cloud All Apps subscription but can't download XD

[Lobster99999]

Hello. I've been using the subscription plan for almost a year, today I changed my laptop and want to download all my apps again. But I can't seem to download Adobe XD, it says that I have to buy it, but I have active plan for Creative Cloud All apps. When I press buy, it says that I cant buy it because I already have the subscription active.

 Is there any way for me to download XD in the new laptop?

 

 

[Rishabh_Tiwari · Accepted solution]

Hi @Lobster99999 ,

We're so sorry to hear about the trouble. Would you mind confirming if you're also getting a buy option for just XD or other apps? Please share your Adobe ID through direct message by clicking on my name so that I can get your account checked.

Thanks

Rishabh

[Lobster99999]

Hello, thank you so much for the reply. I didn't see the notification on e-mail so I'm late on the reply.

To answer your question, it happened only to XD, other apps are downloadable.

I waited 1 day after I download creative cloud and the XD appear on my creative cloud, so now I am able to download and open it. So now all is good and problem solved, but thank you for the prompt reply.