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Matías Jerez
Matías Jerez
Participating Frequently
September 22, 2021
Question

I can't drag and drop images to Adobe XD

  • September 22, 2021
  • 2 replies
  • 2847 views

Hi, I can't drag and drop images to Adobe XD. I think I tried everything that was post in the comunnity (EnableLUA to 0-1, Change User Account Control Settings, sfc /scannow for corrupt files) and I can't fix it yet. My Adobe XD version is 44.0.12. I will put my Windows specs and my pc specs below. 

 

 

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    2 replies

    Spas K.
    Community Expert
    Spas K.Community Expert
    Community Expert
    September 23, 2021

    Hey Matías, when did this start happening?

    Did you try running Xd as administrator? Have you tried reinstalling Xd? 

    Will you be able to record what exactly is happening when you try to drag an image in Xd?

    Matías Jerez
    Matías JerezAuthor
    Participating Frequently
    September 23, 2021

    Hello Spas K.

    This problem started yesterday, when I installed Xd for the first time. How can I start Xd as admin? Because I dont have the shortcut, and I can't do it also. I tried reinstalling Xd a lot of times, after tried every solution that were posted in the Adobe Support Community. When I drag an image to Xd, I obtain a circle with a line, that indicates that I can't drag it. (Below the video)


    Matías Jerez
    Matías JerezAuthor
    Participating Frequently
    September 23, 2021

    One more thing, in case it's a permission issue. You can check if you have access to the WindowsApps folder in Program Files, and if not, get ownership of it. Here's a nice article that describes how to do that.


    About this, I can access to WindowsApp's folder, so I think that's not the problem.

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    September 23, 2021

    Hi there,

     

    We're so sorry to hear about the trouble. Please try the suggestions shared here https://community.adobe.com/t5/adobe-xd-discussions/unable-to-drag-and-drop-images-into-adobe-xd-on-windows-machine/td-p/9205660 and let us know if this helps or if you need any further assistance.

     

    Regards

    Rishabh

    Matías Jerez
    Matías JerezAuthor
    Participating Frequently
    September 23, 2021

    Hi Rishabh. Like I said, I tried the solutions that were posted in that link, but I have the issue yet. I didn't have Win10 updated, so I updated Windows and still have the issue. When I drag a picture from a desktop folder to XD, I obtain a circle with a line. I can import images from file or just pressing Ctrl + Shift + i, but I can't drag them.

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