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Alonher
Participant
July 3, 2024
Question

I can't find the option to install Adobe XD in CC

  • July 3, 2024
  • 2 replies
  • 1650 views

Hello Everyone,

 

In our company, a new person has joined a team that works with the Adobe XD, all with a Creative Cloud license, but this new user does not have among the options to install the Adobe XD, I have read in other posts that Adobe XD is no longer available as individual software but it is part of the CC package, could you tell me how to proceed in this case so the user can view and install the Adobe XD? 

 

Thank you, 

Alon

    This topic has been closed for replies.

    2 replies

    creative explorer
    Community Expert
    creative explorerCommunity Expert
    Community Expert
    July 10, 2024

    @Alonher  so, one of the things that I do with my students on the first day of the program is make them install Adobe Illustrator, Photoshop and Acrobat. We do things a little differently because we need to log into our school domain for Adobe website. Then use our school email address to be inside the Adobe apps. 

    For you, it likely be that you can download your app from the Creative Cloud website. If prompted, sign in to your Adobe account, then click either Download or Install for your app.

    Scroll all the way down until you see XD on CC. But they might not because it likely will say: Maintenance Mode.

    BUT....give it 24 hours....and believe it or not, XD should show up and say 'Install' ...it may sound like a weird anomaly, but it works since September 2022! 

    or try this link too:
    https://creativecloud.adobe.com/apps/all/desktop/pdp/xd 

    m
    AkinGn
    Community Expert
    AkinGnCommunity Expert
    Community Expert
    July 9, 2024

    Hello @Alonher, can't say I have the most up to date info on this but contacting support might be helpful to have XD, which is still available for existing all-apps CC subscribers. I'm tagging Rishabh_Tiwari (sorry for intrusion, but I think you'd be more helpful with this :)) Hope this helps!

    A
    AlonherAuthor
    Participant
    July 9, 2024

    Hello @AkinGn 

    Thank you very much for your contribution, and yes, I've already done it, I am indeed waiting for the response from Adobe support too, to know how I could proceed.

     

    Thanks again for your advice,

    Alon

     

    AkinGn
    Community Expert
    AkinGnCommunity Expert
    Community Expert
    July 9, 2024

    Oh, wish I was more helpful, but I had to mention & suggest contacting support since there wasn't anything indicates that you already contacted them in your post (and I know some people resolved this issue by just doing that 🙂 ), so thank you for the update & I'm sure they're going to help you, happy designing!

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