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i can't make a new document in adobe xd ( error code 3623)

New Here ,
Feb 20, 2019 Feb 20, 2019

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i can't make a new document in adobe xd ( error code  3623)

and i have followed all the steps in help center but  i still have the problem

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Adobe Employee ,
Feb 20, 2019 Feb 20, 2019

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Hi Ahmeda,

Sorry that you are unable to create a new document in Adobe XD. I would like to confirm if you have tried the steps mentioned here: - Issue saving xd files to creative cloud?

If yes, I would request you to collect the logs using this tool: How to use the Creative Cloud Log Collector tool and share the link in a private message.

Thanks,

Atul_Saini

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New Here ,
Sep 28, 2021 Sep 28, 2021

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Hi Atul_Saini!

 

I also have the same problem. I did everything according to what has been posted in adobe site, and nothing works. 

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New Here ,
Apr 02, 2019 Apr 02, 2019

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I have the same issue, I Pm'd you Atul_Saini​ with my logs.

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Adobe Employee ,
Apr 03, 2019 Apr 03, 2019

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Thanks for the details Yacoalioi, we would need some additional information from your end, please check your inbox for the same.

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