I can't Open Shared XD Documents

Forum|Forum|1 year ago
October 24, 2024
1 reply
1003 views

I always suffer when opening shared files from my office XD. Sometimes it works, sometimes it doesn't, it's always "hit and miss". Out of 5 shared files, only 2 are always successfully opened, the others are "lucky". There is a shared file that is just blank when opened (check the picture). How to solve this problem?

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creative explorer

Community Expert

@ariftedja seeing the progress bar means that it's still either downloading or connecting. How is the internet connection on your end?

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A

ariftedjaAuthor

Participating Frequently

Thanks. But it took 6 hours and nothing changed. While the other file opened flawlessly. I have 5 shared files, 3 of them stuck in blank pages.

creative explorer

Community Expert

I use 20Mbps internet. If the problem is with the connection, why can't the files that can be opened be small files, at least the elements in them are few. I can open files with larger sizes and with complex elements. My friend uses a Mac, with the same internet source, he can open all his files without any problems. I use Windows 11 24h2, with Lenovo Legion laptop.

@ariftedja 20Mbps internet is fast? Okay, mine clocked in over 110Mbps on Wi-Fi. My wife who is plugged in the Ethernet is over 1,000Mbps

m

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