Skip to main content
A
ariftedja
Participating Frequently
October 24, 2024
Question

I can't Open Shared XD Documents

  • October 24, 2024
  • 1 reply
  • 1003 views

I always suffer when opening shared files from my office XD. Sometimes it works, sometimes it doesn't, it's always "hit and miss". Out of 5 shared files, only 2 are always successfully opened, the others are "lucky". There is a shared file that is just blank when opened (check the picture). How to solve this problem?

    This topic has been closed for replies.

    1 reply

    creative explorer
    Community Expert
    creative explorerCommunity Expert
    Community Expert
    October 27, 2024

    @ariftedja seeing the progress bar means that it's still either downloading or connecting. How is the internet connection on your end?

     

    m
    A
    ariftedjaAuthor
    Participating Frequently
    November 1, 2024

    Thanks. But it took 6 hours and nothing changed. While the other file opened flawlessly. I have 5 shared files, 3 of them stuck in blank pages.

    A
    ariftedjaAuthor
    Participating Frequently
    November 1, 2024

    @ariftedja are you telling me on his Mac he can open your files that are stalling on your PC? Does his MAC have more processing power? Intel or Silicon (M?) chips? Compared to your PC, AMD?


    Could it be the size (resolution of the images used in the file)? You can significantly reduce the file size of your XD project, making it easier to share, upload, and load faster.

    Try this?

    When you import a large image into XD, it maintains the original file size. Even if you resize the image within the software, the file size remains unchanged. Use Adobe Photoshop to resize the images. Use the 'Save for the Web' feature to reduce the file down for web use. And then drag that same into into another app called Tinypng.com or tinyjpeg.com to further optimize the images.


    As far as I know, my friend's device uses an M1 processor, I'm not sure about the other specs. While, I'm using Lenovo Legion 5, with Ryzen 7 5800H. It's a shared file, so everyone in the team can use it, update it, etc. The things that make it more strange, I can open an XD file with a lot of elements but I can open the file with just header and some text. My manager create a new file just for testing.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices