I can't Open Shared XD Documents

Forum|Forum|1 year ago
October 24, 2024
1 reply
1003 views

I always suffer when opening shared files from my office XD. Sometimes it works, sometimes it doesn't, it's always "hit and miss". Out of 5 shared files, only 2 are always successfully opened, the others are "lucky". There is a shared file that is just blank when opened (check the picture). How to solve this problem?

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creative explorer

Community Expert

@ariftedja seeing the progress bar means that it's still either downloading or connecting. How is the internet connection on your end?

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ariftedjaAuthor

Participating Frequently

Thanks. But it took 6 hours and nothing changed. While the other file opened flawlessly. I have 5 shared files, 3 of them stuck in blank pages.

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ariftedjaAuthor

Participating Frequently

@ariftedja that is so weird. By any chance di you recently download or update your computer? Are any extensions on that is conflicting with the Shared XD file? I had a shared file that I had a direct conflict with an extension. I have since removed it as it was no longer supported, once I removed that, I was good to go

What extension is it? Do you mean Chrome exrension?

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