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I
Intan Izzni5EB3
Participant
February 4, 2021
Question

I cannot access cloud document from desktop for adobe XD.

  • February 4, 2021
  • 1 reply
  • 513 views

Hi, can anyone help me regarding this issue? i cannot access the cloud shred document in my adobe XD. this issues has been around last year. It says that im disconnected but i have no problem regarding my internet. 

 

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1 reply

A
Community Manager
Ansubedi03Community Manager
Community Manager
February 4, 2021

Hi,

Thank you for reaching out to us.

Have you tried to reboot/restart the system and checked ?

Check your Cloud storage in assets.adobe.com web, sometimes due to full storage cloud files are unable to sync/save.

If still it continues, Try this workaround Helpx 

Please let us know if issue continues.

 

Regards,

Anita Subedi

    I
    Intan Izzni5EB3Author
    Participant
    February 5, 2021

    the problem still exits. i already chck my cloud  there i 0 storage used,

    A
    Community Manager
    Ansubedi03Community Manager
    Community Manager
    February 9, 2021

    I can see file is visible in your assets web. Try once to open files from assets web , click on file in Shared with you tab and do Open in Xd. 

    Try to login with other free ids to check the response of Xd. 

    If issue still continues then I will need your logs to investigate. 

    Coud you please share below logs to subedi@adobe.com  

    1. CCXProcess Logs

        Mac: ~/Library/Logs/CreativeCloud/CCX Welcome

        Win: %userprofile%\AppData\Local\Temp\CreativeCloud\CCX Welcome

    2. AdobeXD.log

       Mac: ~/Library/Logs/Adobe/AdobeXD/AdobeXd.log

       Win: %userprofile%\AppData\Local\Packages\Adobe.XD.XXXX\LocalState\AdobeXD.log 

    3. CCX Process Install Log

       Mac: /Library/Logs/CreativeCloud/CCXProcessInstall.log

       Win: %userprofile%\AppData\Local\Temp\CreativeCloud\CCX Welcome

    4. NGL Logs ( Collect all the NGL logs from the location ) 

      Mac: ~/Library/Logs/NGLClient_AdobeXDXXXXX.log 

      Win:  %userprofile%\AppData\Local\Packages\Adobe.XD.XXXX\ AC\ Temp\  NGLClient_AdobeXDXXXXX.log 

    5. CCX Welcome Cache Data

                    Mac: ~/Library/Logs/Caches/Adobe/CCX Welcome

                    Win:  %userprofile%\AppData\Roaming\Adobe\CCX Welcome 

     

    Regards,

    Anita Subedi

     

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