I lost my whole day work because of adobe CC cloud issue. XD file not saving automatically in cloud

Report · May 05, 2023

Hi, I saved my recent project work XD file in cc because of safety, but I lost my all whole day's work morning towards I keep updating my file based on the feedback and correction. Suddenly evening I can see latest changes are missing in the XD file, when I checked the saved history I was shocked I can see only two backups one in the afternoon and one in the evening time 😞 But yesterday for the same file, I can see the backup for each 2min gap. Is there any way can I get those latest files?

Attached screenshot for your reference.

Report · Jul 10, 2023

I am having SIMMILAR ISSUE.

I am working in Adobe XD file on the cloud. Designs I created off of hours and hours of work compleeltey gone. As if not been worked on it. Like if its been corrupted. Go to the adobe XD history log and open it in a new window still shows as of today as if nothing was done. The document shows over, and over again in all the history the same. But work was done during those times.

Report · Nov 06, 2023

Hi! I'm umer.

I lost a day's work due to Adobe CC cloud issues with XD file not auto-saving. Can I recover the missing recent changes from backups like yesterday?

Report · Nov 08, 2023

I recommend checking local auto-saves on your device or contacting Adobe Support for assistance in recovering the missing XD file changes.

Report · Nov 10, 2023

Hours of work creating designs have vanished completely as if the file was never touched. It seems like it may be corrupted. When I check the Adobe XD history log and open it in a new window, it still shows no changes made today. The document's history keeps repeating the same content, even though I did work during those times.

Report · Nov 10, 2023

SAME EXACT SITUATION WITH ME.

I went back into my history log and all of the time stamps that it shows as a "back up" history, is still all the same in every supposedly time back up.

And i couldnt create a copy version on my local. it kept giving me an Error 2143

All of my Adobe software and cloud documents as well as Mac OS was with the latest sofware update.

I backed up all my tool presets, unistalled ALL of ADOBE CREATIVE SUITE. And re installed everything again. (About a 3 hour process)

Re worked everything again ( the 3 days of lost work) So far no repeated issue. But im not creating a local back up. As much as Adobe pitches its the best and safest way to work its just clearly not true. You cant trust the Adobe Cloud.

This is what im working on. With the latest OS Venutura

Report · Nov 11, 2023

Frustrating! Adobe CC cloud hiccup. XD auto-save vanished.

Report · Nov 12, 2023

Here are some steps you can take to address and potentially prevent this issue in the future:

Check Your Internet Connection: Ensure that you have a stable and active internet connection. Adobe Creative Cloud relies on a stable internet connection to sync files to the cloud. If your connection is unstable or intermittent, it may lead to saving issues.
Update Adobe XD: Make sure that your Adobe XD software is up-to-date. Adobe frequently releases updates to address bugs and improve performance. Updating to the latest version may resolve any compatibility issues causing the automatic save problem.
Verify Cloud Storage Status: Check the status of Adobe Creative Cloud services to see if there are any ongoing issues or maintenance activities. You can visit the Adobe Status page or their support forums for real-time updates.
Check File Permissions: Ensure that you have the necessary permissions to save files to the Adobe Creative Cloud. Sometimes, permission issues can prevent files from syncing properly. Verify your account settings and permissions within Adobe XD.
Manually Save Your Work: As a precaution, get into the habit of manually saving your work at regular intervals. Use the "Save As" option and choose a location in your local file system. This way, even if there's an issue with automatic saving, you'll have a local copy.
Backup Locally: Consider setting up an automatic backup system on your computer to create regular backups of your Adobe XD files. This ensures that you have additional copies in case of any unexpected issues with the cloud syncing. I solve this issue when i was working at studyheal.com you can alsoi try this method.
Contact Adobe Support: If the problem persists, reach out to Adobe customer support for assistance. They can provide personalized help and may be aware of specific issues or solutions related to the XD automatic save problem.
Explore Alternative Cloud Services: While waiting for a resolution, consider saving a copy of your work on an alternative cloud storage service or your local machine as a backup.

Report · Jan 30, 2024

Lost a day's work due to Adobe CC cloud issues; XD file didn't save automatically.

Report · Apr 27, 2025

Ugh, I totally understand how upsetting this must be—Adobe XD's cloud save usually feels so reliable, but when it fails like this, it's a huge setback 😣 Something similar happened with one of my design drafts for a jewellery collection I was working on for Tillie Beads. After that scare, I started saving locally as well as using versioning tools. I really hope Adobe support can help you recover those lost changes. Sometimes digging into the Creative Cloud assets page has helped me find earlier versions. Fingers crossed for you!