Skip to main content
C
camilop20837979
Participant
May 15, 2020
Answered

Installation problems with code 191

  • May 15, 2020
  • 3 replies
  • 1323 views

Hi, I'm trying to install Adobe XD in mi pc,but everytime I get this error.

Exit Code: 191
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 2 error(s), 0 warnings(s) 

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:28.9.12.2
FATAL: Error occurred in install of package (Name: UWPAssets Version: 28.9.12.2). Error code: '191'
ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with error code 1 - OS Message: C:\adobeTemp\ETRAE39.tmp\1\SparklerApp\SparklerApp.appx#@#OS_Error_Code: -2147009293#@#OS_Error_String: Windows no puede instalar el paquete Adobe.CC.XD_28.9.12.2_x64__adky2gkssdxte porque depende de un marco que no se encontró. Proporcione el marco "Microsoft.NET.Native.Runtime.1.4" publicado por "CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US", con arquitectura de procesador neutra o x64 y versión mínima 1.4.24201.0, junto con este paquete para instalarlo. Los marcos con el nombre "Microsoft.NET.Native.Runtime.1.4" instalados actualmente son: {Microsoft.NET.Native.Runtime.1.4_1.4.24201.0_x86__8wekyb3d8bbwe Microsoft.NET.Native.Runtime.1.4_1.4.24201.0_x64__8wekyb3d8bbwe}
ERROR: Failed to install UWP Appx Package with error C:\adobeTemp\ETRAE39.tmp\1\SparklerApp\SparklerApp.appx#@#OS_Error_Code: -2147009293#@#OS_Error_String: Windows no puede instalar el paquete Adobe.CC.XD_28.9.12.2_x64__adky2gkssdxte porque depende de un marco que no se encontró. Proporcione el marco "Microsoft.NET.Native.Runtime.1.4" publicado por "CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US", con arquitectura de procesador neutra o x64 y versión mínima 1.4.24201.0, junto con este paquete para instalarlo. Los marcos con el nombre "Microsoft.NET.Native.Runtime.1.4" instalados actualmente son: {Microsoft.NET.Native.Runtime.1.4_1.4.24201.0_x86__8wekyb3d8bbwe Microsoft.NET.Native.Runtime.1.4_1.4.24201.0_x64__8wekyb3d8bbwe}
-------------------------------------------------------------------------------------

 
How can I solve these problems? 

    This topic has been closed for replies.
    Correct answer ls_rbls

    Looking at the error message screenshot, it seems (just saying it seems) like all you have to do is install this macro: "Microsoft.NET.Native.Runtime.1.4 ".

     

    You need to go to the Microsoft Store and try the download from there directly.

     

    If for some reason this doesn't work or you're not able to find it, I would recommend to try the Adobe Creative Cloud Cleanup Tool to properly remove old traces of the CC app and reinstall it again using this link:   

     

    https://creativecloud.adobe.com/aps/all/desktop 

     

    Were you installing the free XD Starter plan or do you have a  paid subscription?

     

     

     

     

    3 replies

    ls_rbls
    Community Expert
    ls_rblsCommunity ExpertCorrect answer
    Community Expert
    May 16, 2020

    Looking at the error message screenshot, it seems (just saying it seems) like all you have to do is install this macro: "Microsoft.NET.Native.Runtime.1.4 ".

     

    You need to go to the Microsoft Store and try the download from there directly.

     

    If for some reason this doesn't work or you're not able to find it, I would recommend to try the Adobe Creative Cloud Cleanup Tool to properly remove old traces of the CC app and reinstall it again using this link:   

     

    https://creativecloud.adobe.com/aps/all/desktop 

     

    Were you installing the free XD Starter plan or do you have a  paid subscription?

     

     

     

     

      C
      camilop20837979Author
      Participant
      May 16, 2020

      So... i already had tried installing and successfully installed that macro and hadn't work ... but I gave it another try, when i tried to install it it said it was already installed, i then went to the creative cloud and tried again the installation and worked. Don't know why, but it did.

      Thanks a lot!

      ls_rbls
      Community Expert
      ls_rblsCommunity Expert
      Community Expert
      May 17, 2020

      You're welcome. 

       

      Sometimes it takes more than a few times and a few restarts in-between  to fully install stubborn software.

       

      It also seems that there is little documentation to follow the propper installation steps for this type of runtime environment. But anyway, is good to know that your XD is good to go.

      ls_rbls
      Community Expert
      ls_rblsCommunity Expert
      Community Expert
      May 16, 2020

      There two cumulative updates pushed out to Windows 10 users since yesterday.

       

      If you have MS Windows 10  apply these:

       

      • 2020-05 Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 1909 for x64 (KB4552931)

       

      • 2020-05 Cumulative Update for Windows 10 Version 1909 for x64-based Systems (KB4556799)
      ls_rbls
      Community Expert
      ls_rblsCommunity Expert
      Community Expert
      May 16, 2020

      Hi ,

       

      PLease describe how you are trying to install this app.

       

      Are you using the Adobe CC Desktop App?

       

      Also, have you updated all Microsoft .Net redistributables?

      C
      camilop20837979Author
      Participant
      May 16, 2020

      Hi! I'm trying to install it using the Creative Cloud Desktop interface. When I click in install It always gives me an error.

      I did intall some Microsoft .Net redistributables recentlry ( I saw in another thread) but id dindt do anything 

      I have already installed 4.8 .NET framework on my Windows 10 Version (I have window 10 pro version)

       

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices