Issues with sharing files

[Phillip5FBB]

I have an issue with my account where I cannot access file syncing and cant send any of my Adobe XD files online to my class nor save any to the cloud. I bought my subscription through collegebuys and it had worked a few weeks ago, but now doesnt want to work for me anymore.

I also had registered my bought account with the same account given to me by my school. The issue could be that they conflict with each other, but I am not sure. I hope I was informative with my situation.

[Rishabh_Tiwari]

Hi Phillip,

Thanks for reaching out. It looks like you have an Enterprise account, I'd request you to log a ticket with the Enterprise team using this link: https://helpx.adobe.com/contact/enterprise-support.html

Regards

Rishabh

[Phillip5FBB]

thank you very much for the link but could i have a more in depth guide on how to log a ticket?

[Rishabh_Tiwari · Accepted solution]

I am so sorry for the delay in response, please refer to this article: https://helpx.adobe.com/enterprise/admin-guide.html/in/enterprise/using/support-for-enterprise.ug.ht...

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