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Steve5E1E
Inspiring
November 3, 2020
Answered

Just updated XD and everything is lagging.

  • November 3, 2020
  • 1 reply
  • 1117 views

Hello, I just updated XD and everything is lagging. It's unusable in this state.  Is there a fix for this?

      This topic has been closed for replies.
      Correct answer Steve5E1E

      FYI, it's back to being just about unusable. Haven't heard back from Support in a couple days either.  Will have to use another application until this is fixed unfortunately.


      Just got notified of a new XD update and installed it.  Seems to be performing well so far. 

       

      1 reply

      Rishabh_Tiwari
      Rishabh_Tiwari
      Legend
      November 3, 2020

      Hi Steve,

       

      Sorry to hear about the trouble. Could you please share a few more details like:

       

      1. The version of XD and OS.
      2. When exactly is lagging?
      3. Is this happening on a specific file or multiple files?

       

      Regards

      Rishabh

      S
      Steve5E1EAuthor
      Inspiring
      November 3, 2020
      Thanks for the quick response.

      XD Version: 34.2.12.2
      OS: Windows 10

      This is happening on multiple files. I've tried it on some Cloud docs and
      some local xd files with the same result. It even lagged when trying to
      get the version information from the application. All functionality is
      lagging (click, zoom, scroll, etc).

      Thanks!
        Rishabh_Tiwari
        Rishabh_Tiwari
        Legend
        November 3, 2020

        Could you please share a screenshot capturing the memory utilized by XD in the task manager while working on XD. I'd also need system logs which you can collect and share by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

         

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