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kits38853548
kits38853548
Participant
February 23, 2021
Answered

Lag time on Adobe XD versions for international users?

  • February 23, 2021
  • 3 replies
  • 1008 views

Hello - I am collaborating with a designer in Belarus. We work for the same company and have enterprise accounts. I have noticed that the latest version of Adobe XD is not available to him at the same time it is available to me, resulting in his inability to work on files that I have created in a newer version. Is there a standard lag time for international updates? Should I just expect to have to wait a few days in order for him to catch up every time Adobe XD gets updated? It is incredibly frustrating, and results in major work delays when he is unable to coedit with me. 

    This topic has been closed for replies.
    Correct answer elainecc

    There isn't a standard lag time for international updates; we roll out worldwide at the same time. However, the Creative Cloud Desktop app only checks for updates once a day, so you could be hitting that gap. Your designer in Belarus should go to the Updates tab on the left side, the ... button in the upper right, and select "Check for updates." That should force the application to look for the latest version of XD for him to install. Please let us know if this doesn't work for him!

    3 replies

    T
    Test Screen Name
    Legend
    February 26, 2021

    Since you are collaborating so tightly I recommend you both choose when to upgrade, and do it at an agreed time. 

      elainecc
      elaineccCorrect answer
      Participating Frequently
      February 26, 2021

      There isn't a standard lag time for international updates; we roll out worldwide at the same time. However, the Creative Cloud Desktop app only checks for updates once a day, so you could be hitting that gap. Your designer in Belarus should go to the Updates tab on the left side, the ... button in the upper right, and select "Check for updates." That should force the application to look for the latest version of XD for him to install. Please let us know if this doesn't work for him!

        kits38853548
        kits38853548Author
        Participant
        March 4, 2021

        That didn't work for him, unfortunately. He was able to access the latest version by logging out of his enterprise account and logging into his personal account. We are working with our IT to determine if there is some issue with his enterprise account that would prevent him from getting updates at the same time as the rest of the team. 

        S
        Community Manager
        SuJoshiCommunity Manager
        Community Manager
        February 24, 2021

        Hello,

        Please check if any pending updates are showing in the creative cloud desktop app under the Updates section. 

        Also, check if AdobeUpdater.Overrides file is available under the following locations:

        macOS:
        /Library/Application Support/Adobe/AAMUpdater/1.0/AdobeUpdater.Overrides
        Windows 10:
        %SYSTEMDRIVE%\ProgramData\Adobe\AAMUpdater\1.0\
        %SYSTEMDRIVE%\Program Files (x86)\Common Files\Adobe\UpdaterResources

         

        If yes, which means the IT team managing the updates and the user has to contact them to update the application.

          kits38853548
          kits38853548Author
          Participant
          February 26, 2021

          Neither of us have that folder on our Macs, and the IT team says that they do not manage the updates. I am seeing version 37.1.32  in my creative cloud account, but the latest version he is seeing is 36.1.32. Is there a regional delay on updates?

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