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libraries in XD are gone

New Here ,
Feb 13, 2023 Feb 13, 2023

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Since last week that all the libraries disappeared ... the ones that I own and the ones that were shared with me and the team... know all the files have a ton of broken links and are impossible to work with.

Did these happen to anyone else?
How did o solve the problem?
Thanks

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correct answers 1 Correct answer

Adobe Employee , Feb 13, 2023 Feb 13, 2023

Thank you for confirming. For the Enterprise subscription, please log a ticket using this link https://helpx.adobe.com/enterprise/using/support-and-expert-services.html 

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Adobe Employee ,
Feb 13, 2023 Feb 13, 2023

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Hi @RitaKatzenstein ,

 

We're so sorry to hear about the trouble. Would you mind sharing a few more details like:

 

  1. The version of XD & OS.
  2. Did this happen only with one user or multiple users?
  3. Was there any change in the Adobe account? 
  4. Please ensure you're signed in with the correct Adobe ID.
  5. Do you have a personal Adobe subscription or an enterprise subscription?

 

We're here to help - Just need more information.

 

Regards

Rishabh

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New Here ,
Feb 13, 2023 Feb 13, 2023

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Sure 🙂

  1. The version of XD & OS.
    v56.1.12
  2. Did this happen only with one user or multiple users?
    it was with all users from my team...
  3. Was there any change in the Adobe account? 
    no
  4. Please ensure you're signed in with the correct Adobe ID.
    we are all with the correct adobe ID, and we've tried to sign out and sign in several times
  5. Do you have a personal Adobe subscription or an enterprise subscription?
    enterprise subscription

    Thanks

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Adobe Employee ,
Feb 13, 2023 Feb 13, 2023

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Thank you for confirming. For the Enterprise subscription, please log a ticket using this link https://helpx.adobe.com/enterprise/using/support-and-expert-services.html 

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