Live preview is not working, Windows 10 + iPhone 6S.

[WilDesignZA]

Hi,

I recently did a fresh install of Windows 10 on a new SSD. Since then however Live Preview has stopped working on my iPhone 6S. I'm on the latest iOS version and my iTunes is up to date.

Whenever I load up a document, nothing happens on the iOS app (it just says "Open an XD document on your desktop").

Is this a Windows or iPhone issue? If so, how can I fix it? I'm thinking it's the former because Live Preview worked perfectly fine before I did the Windows installation.

Thanks,

Wil.

[Atul_Saini]

Hi wildesign_,

Thanks for using Adobe XD and sharing the details of the situation. It would be great if you could share the OS version, version of XD Desktop app and Adobe XD mobile app so that we can try to reproduce it here at our end.

Thanks,

Atul_Saini

[WilDesignZA]

OS version 12.2. XD mobile version is 18.0 (2942). Desktop version is 18.2.12.2.

Cheers.

[italosan]

Hi, is Adobe XD updated both on your PC and on your smartphone?

[WilDesignZA]

Yes it is. Cheers.

[Preran]

Thank you, Ursulaz

Wil: Can you try the solution in the above post and let us know if it helped?

Thanks,

Preran

[mspomerantz]

Hi Wil,

i had the same problem today.

After installation of Itunes on my pc and restarting Adobe Xd Live Preview recognize the phone and it works fine.

Best

[WilDesignZA]

Thank you for the responses. It seems like iTunes isn't properly installing the iPhone USB driver.

Marking as answered.

[Prajwals]

Hello there,

The XD live preview is smartly working in IOS to mobile platform where as Window to mobile device is not working. Is thie bug fixed by XD?

[Akhilesh Naidu]

I'm also facing the same issue. Installed the latest version of iOS, XD is upto date, itunes is also updated, windows is also upto date. Yet unable to do live preview on my iPhone XR.

[Rishabh_Tiwari]

Hi Akhilesh,

Sorry to hear about the trouble. Could you please try re-installing the XD app on the computer as well? You can also refer to this user guide https://helpx.adobe.com/xd/help/preview-mobile.html#live-preview

Let us know if this helps or if you need any further assistance.

Regards

Rishabh