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Lost access to Adobe XD cloud documents

New Here ,
Sep 06, 2022 Sep 06, 2022

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Hi Everyone,

Recently the company I've been working with, purchased another licence for Adobe XD soon after expiry of the licence I was using. I had projects stored in the cloud with the expired licence. Unfortunately with this new licence I can't find my cloud documents/projects. I really don't know what to do but I'm very positive my projects are still out there in cloud looking for me as I'm looking for them. Please help us!

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Adobe Employee ,
Sep 07, 2022 Sep 07, 2022

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Hi Daud Gambasida,

 

Thank you for reaching out. I'll try my best to assist you here. Would you mind clarifying if you used the same Adobe ID or a different one to login? 
If possible, please share the Adobe IDs with me via private message ( go to my profile and click send a message button).

 

Thanks,

Atul_Saini

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