Lost all cloud documents

[Dominik25397527wtie]

Hi,

after one week vacations i my data is empty. I have no access to all my cloud documents?

How can i connect them again?

Thanks for your help!

Cheers

Dominik

[aaronscotthodgin]

I'm also missing all my documents. I was prompted to sign in again this morning, and now all of my documents are missing. They are not in my CC account or archive, and they are not in my computer's Trash bin. 

[HARSHIKA_VERMA]

Hi @Dominik25397527wtie & @aaronscotthodgin,

We are sorry for the trouble. Could you please check your files here: https://assets.adobe.com/cloud-documents? Please ensure you're logged in with the correct Adobe ID, i.e., one is your "Personal Account" and the other is "Federated Account." Hence, please login into both accounts and see if you see files in any of them.

We will try our best to help.

Thanks,

Harshika

[aaronscotthodgin]

As far as I know there is only one type of account associated with this email address. I recently shared a file with another user, they said they can see a folder but no files.

[Dominik25397527wtie]

Hi Hashika,

i have one Account with one Email... so i did login until now allways with the same email.

And since one week i cannot see my documents... 

Could you explain the difference between Personal Account and Federated Account? with only one Username?

Thanks and best

Dominik

[HARSHIKA_VERMA]

Thanks for checking. I would suggest you please get in touch with us directly using our contact us page.

If you're on the enterprise network, please create a case, or initiate a chat from the Admin Console's support tab if you're a System or Support administrator using this link: https://helpx.adobe.com/contact/enterprise-support.cc.html
If not, then contact your admin and ask them to create a case or start chatting through the admin console.

Please refer to this document for the type of account: https://helpx.adobe.com/in/enterprise/using/identity.html

Thanks,

Harshika