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dahermedia
Participating Frequently
May 11, 2022
Question

LOST my most recent XD file name SCREENS(3) which had 6 months of work, GONNA KILL MYSELF!!!!

  • May 11, 2022
  • 1 reply
  • 679 views

Here I can see this file ,  that I have been working on for 6 months!!! I have been saving everyday, I clicked save as for screens(2) multiple times and screens(3) multiple times. 

 NOW ALL I CAN SEE IS SCREENS. I'm done for if this is the case, how can I just lose everything!!!!! I HAVE BEEN USING ADOBE XD JUST FINE FOR MONTHS!!!!

This topic has been closed for replies.

1 reply

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
May 11, 2022

Hi dahermedia,

 

We are sorry for the frustration. We understand your concern, and we will try our best to help you. 

Could you please let us know if it's a cloud file or a local file?  If it's a cloud file, please check if you are able to find the file here: https://assets.adobe.com/cloud-documents

If not, you can also check these locations to find the local copy of the cloud file:

• Windows: %LocalAppData%\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState
• Mac: ~/Library/Application Support/Adobe/Adobe XD CC

The above-shared locations are the temporary save locations for Auto-save in XD, so let us know if this helps or if you need any further assistance.

We would be happy to help.

 

Thanks,

Harshika

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dahermediaAuthor
Participating Frequently
May 11, 2022

Harshika I can't find this file location on my mac nor can I find any sign of my old files other than my right click screenshot on adobe application above O've my logs and everything!!! I NEED THIS RESOLVED!

C
Cicilie2654583471na
Participating Frequently
March 1, 2023

Hi @dahermedia,

 

We are sorry for the delay in response. If you're still experiencing the issue, I would suggest you, please get in touch with us directly using our contact us page:  https://helpx.adobe.com/contact.html so that we can help you over a remote session on a 1:1 basis

 

Thanks,

Harshika


How can I get in contact with you to get a remote session. When I click the link you gave dahermedia I cant find the place where you offer 1:1 remote sessions. I have a similar problem - somethings changed here nad I cant access my prevois work. (That is potentially many years lost.)

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