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kathyhua
kathyhua
Participant
June 24, 2021
Pregunta

Lost XD files after I started my 6 month CC subscription.

  • June 24, 2021
  • 1 respuesta
  • 570 visualizaciones

Hi - I am trying to find some files that I had created before I started my CC subscription.  The files were saved to the cloud, but now they're not showing up locally or under CC > Files > Cloud Documents.  I can still see the documents when I right-click the Adobe XD icon on my mac, but nothing will open.

 

How can I find these files again? 

 

 

Este tema ha sido cerrado para respuestas.

1 respuesta

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
June 24, 2021

Hi Kathy,

 

Thank you for reaching out and reporting the issue here. We would need to be sure if you're using the same Adobe ID. Please make sure you're logged in with the same Adobe ID from which you have created those files.

 

We'll try our best to help.

 

Thanks,

Harshika

kathyhua
kathyhuaAutor
Participant
June 24, 2021

Hi Harshika- I used one email, but I couldn't remember if I used the google sign on or with a password, so I have tried both. Neither of them have worked so far.  Is there any way that the trial generated a separate user account I am not aware of? 

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
July 5, 2021

Sorry for the delay in response. I would suggest contact our support team using the Contact us page and initiate a chat with them so that they can help you directly.

 

Thanks,

Harshika

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