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G
gelox6
Participant
November 9, 2020
Question

Major lag after 34.3.12 update

  • November 9, 2020
  • 3 replies
  • 862 views

The cloud document I was working on is now unusable due to the amount of lag that I am getting after the latest update. 

 

I had no issues in 34.2.12

This topic has been closed for replies.

3 replies

M
mblu
Participant
November 11, 2020

I have been having tremendous lagging ever since I updated to version 34. I am currently at 34.3.12. 
OS is Win 10 Build 19042. 16GB memory. 

Almost any file above 15mb will freeze after a few minutes of operation. Running two or more files will cause XD to freeze, even if they are under 5mb each. Runing a singular file under 5mb seems totally fine. 
Files sometimes take over a minute to open. Some would freeze during loading. 

I've uploaded a log file through log collector: AdobeLogs_20201110_065000_728-win

Any help will be appreciated. Thanks!

V
Vučko
Participant
November 12, 2020

This has been happening on my side as well. It's near to impossible to work. All I can say, XD is getting worse by each new update.

R
RickB82C
Participant
November 10, 2020

I am also having the same issue and my share links do not work or load super slowly.  I upgradged to 34.3.12.1.  I tried rebooting my computer but no luck.  I will try the reinstall.

R
RickB82C
Participant
November 10, 2020

I reinstalled but I am still having the same issue.  I am using Windows 10 Pro, OS Build 19042.610, and I seem to be up-to-date.

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
November 9, 2020

Hi there,

 

Sorry to hear you are experiencing performance issue with XD. Would you mind telling us if it's happening on a specific document or all XD files? Which operating system you're working on?  Have you tried rebooting the machine and see if that helps?

 

We will try our best to investigate on the issue.

 

Thanks,

Harshika

G
gelox6Author
Participant
November 9, 2020

Operating System is Windows 10

It happened on all my cloud documents, did not try my local ones.

I have tried rebooting and the issue persisted

 

However, it seems to have been fixed. I uninstalled XD and reinstalled the latest update and it seems to be working okay now.

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