Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Missing cloud files in Adobe XD.

New Here ,
Feb 17, 2021 Feb 17, 2021

Copy link to clipboard

Copied

Hello, 

 

This morning I was signed out of Adobe XD, when I logged back in I had lost all of my files. I have been using the free plan for over a year. Please could someone help me to retrieve the files. 

 

Thank you,

Mai

 

{Renamed By MOD}

TOPICS
Data loss, Open and save docs

Views

298

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Feb 17, 2021 Feb 17, 2021
Hi Mai, Thanks for reaching out. Please ensure you are signed in with the correct email address. Please check if you are able to see the files here: https://assets.adobe.com/cloud-documents  Regards Rishabh

Likes

Translate

Translate
Adobe Employee ,
Feb 17, 2021 Feb 17, 2021

Copy link to clipboard

Copied

Hi Mai,

 

Thanks for reaching out. Please ensure you are signed in with the correct email address. Please check if you are able to see the files here: https://assets.adobe.com/cloud-documents 

 

Regards

Rishabh

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 10, 2021 Aug 10, 2021

Copy link to clipboard

Copied

Hey Rishabh, 

This has also happened to me and I have tried your tips and still nothing is working. Is there anything else I can do?

Thank you. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 10, 2021 Aug 10, 2021

Copy link to clipboard

Copied

LATEST

Hi there,

 

We're so sorry to hear about the trouble. In case if you are unable to find the file there, you can also look at this temporary location for auto-save:

 

macOS: ~/Library/Application Support/Adobe/Adobe XD/CloudToLocalMRUCache

Windows:\Users\username\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines