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T
Tuyet.Mai
Participant
February 17, 2021
Answered

Missing cloud files in Adobe XD.

  • February 17, 2021
  • 1 reply
  • 976 views

Hello, 

 

This morning I was signed out of Adobe XD, when I logged back in I had lost all of my files. I have been using the free plan for over a year. Please could someone help me to retrieve the files. 

 

Thank you,

Mai

 

{Renamed By MOD}

This topic has been closed for replies.
Correct answer Rishabh_Tiwari

Hi Mai,

 

Thanks for reaching out. Please ensure you are signed in with the correct email address. Please check if you are able to see the files here: https://assets.adobe.com/cloud-documents 

 

Regards

Rishabh

1 reply

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity ManagerCorrect answer
Community Manager
February 17, 2021

Hi Mai,

 

Thanks for reaching out. Please ensure you are signed in with the correct email address. Please check if you are able to see the files here: https://assets.adobe.com/cloud-documents 

 

Regards

Rishabh

    D
    defaulttdez6n1nctmf
    Participant
    August 10, 2021

    Hey Rishabh, 

    This has also happened to me and I have tried your tips and still nothing is working. Is there anything else I can do?

    Thank you. 

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    August 10, 2021

    Hi there,

     

    We're so sorry to hear about the trouble. In case if you are unable to find the file there, you can also look at this temporary location for auto-save:

     

    macOS: ~/Library/Application Support/Adobe/Adobe XD/CloudToLocalMRUCache

    Windows:\Users\username\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState

     

    Let us know if this helps or if you need any further assistance.

     

    Regards

    Rishabh

     

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