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Missing cloud files in Adobe XD.

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Hello,

This morning I was signed out of Adobe XD, when I logged back in I had lost all of my files. I have been using the free plan for over a year. Please could someone help me to retrieve the files.

Thank you,

Mai

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Rishabh_TiwariCorrect answer

Legend

Hi Mai,

Thanks for reaching out. Please ensure you are signed in with the correct email address. Please check if you are able to see the files here: https://assets.adobe.com/cloud-documents

Regards

Rishabh

Rishabh_TiwariCorrect answer

Legend

Hi Mai,

Thanks for reaching out. Please ensure you are signed in with the correct email address. Please check if you are able to see the files here: https://assets.adobe.com/cloud-documents

Regards

Rishabh

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D

defaulttdez6n1nctmf

Participant

Hey Rishabh,

This has also happened to me and I have tried your tips and still nothing is working. Is there anything else I can do?

Thank you.

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Rishabh_Tiwari

Legend

Hi there,

We're so sorry to hear about the trouble. In case if you are unable to find the file there, you can also look at this temporary location for auto-save:

macOS: ~/Library/Application Support/Adobe/Adobe XD/CloudToLocalMRUCache

Windows:\Users\username\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState

Let us know if this helps or if you need any further assistance.

Regards

Rishabh

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