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perrybrus
Inspiring
May 23, 2017
Answered

Missing fonts in XD.

  • May 23, 2017
  • 12 replies
  • 32009 views

I have just a limited amount of fonts showing in my Xd font list, it occurs only in Xd and not in any other app. I'm using W10. I have no weird font manager tool or anything like that. My fonts are all valid OT and TT files. I read that I'm not the only one having this issue but seems to me that each issue is unique and that Xd struggles with fonts? What's up with this? Any progress?

    This topic has been closed for replies.
    Correct answer Bear Travis

    Hi,

    Sorry for late response but I've been preforming some actions in order to resolve the issue. I went trough my Windows font folder to see if I lost some fonts when I converted from Windows 7 to Windows 10. I thought perhaps some licensed fonts demanded re-installment to be valid with a new Adobe app. I re-installed Gotham to try this theory out and it worked. It obviously needed to be re-installed to be available in Xd. I have no idea why it is like this cause as mentioned earlier the same typeface was available in the other Adobe apps that was installed earlier. Now I need to go trough a plethora of fonts in the same manner cause the fontlist in Xd is still restricted, however, for reasons unknown the list is a little larger now than when I first posted this issue.

    NB: I have no Help link in my Xd menu. I'm running the latest version as there are no updates available in the CC installer.

    There are not Fonts option under Appearance and Personalization in my Windows 10 OS. My OS version is 1607, build 14393.1198.

    I had a look in my Windows font folder and counted 186 typefaces, but remember that weights are not counted and some fonts carry 10-15 built in weights in addition to what's counted in the folder.


    Hi again,

    Thank you for getting back to us. It sounds like re-installing the missing fonts can work around the issue for you, so I would definitely recommend taking that approach while we continue to dig into this on our end. I was searching for similar issues, and it sounds like installed fonts may not always cleanly make the jump during a Win OS system upgrade (something along these lines).

    We use the system font collection to list fonts in XD, and we have occasionally run into issues where that font collection can be fragile (such as having fonts installed outside the default folder, eg via MainType). Other Adobe applications have a bit more maturity in this area, so it sounds like they are able to work around some issues with the system font collection we haven't quite been able to yet.

    We'll continue to investigate, but hopefully the workaround will help you move forward,

    -Bear

    12 replies

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    bartek.matoga
    Participant
    February 23, 2018

    I am having a similar problem.

    I have Windows 10 with latest updates and the recent version of XD.

    When I open a prototype, I get an alert about missing fonts, even though the fonts are installed (in a standard, manual way) and I can select them from the list in XD.

    Example: Montserrat-Extra Bold

      Preran
      Community Manager
      PreranCommunity Manager
      Community Manager
      May 23, 2017

      Hi Perrybus,

      I suggest contacting Adobe tech support contact-bumper  for further investigation. They can log a bug for you if necessary.

      Thanks,

      Preran

      P
      perrybrusAuthor
      Inspiring
      May 23, 2017

      Hi,

      That link just took me on a never ending merry go round. Looks to me that everything instable in Xd is a bug, so what's the purpose of this forum compared to any bug report site? Did you mean to direct me to this: https://adobexd.uservoice.com/​ 

        P
        perrybrusAuthor
        Inspiring
        May 24, 2017

        I can tack on a little here as well.

        Standard boilerplate, which I think you've already covered:

        1. You have to restart XD after modifying the system font collection in order for those changes to show up in XD

        2. XD may not display fonts installed to with the default font manager to the default location (they should show up in Control Panel > Appearance and Personalization > Fonts) (thread on this topic)

        3. Early versions of Windows Anniversary Update had some issues with fonts synced via Typekit (anything before build 14393.351)

        With that said, I think the next steps are to collect system information and try to have one of our developers reproduce the issue. Towards that end, it would be helpful to know:

        1. Which OS/version are you on? (It sounds like you're on Windows, so you can run winver to get something like Version 1607 OS Build 14393.xxx)

        2. Which version of XD are you running (Should look like 0.6.xx.xx)?

        3. Could you share one of the problematic fonts with us? This might be easiest if one of the fonts is freely available online and you could point us to where you downloaded it from.

        I've been able to install and use Gotham, Bodoni 72, and Roboto, so there are probably some specifics we need to figure out about this particular issue.

        Thanks for your help in tracking this down,

        -Bear


        Hi. I'm replying from outside of work an since I'm not on W10 at home I can't track down those numbers now. I will return to my Windows 10 workstation in 5 days time. There are no available updates for W10 so I must be running the very last available version. I just had our IT manager look that over and he verified that just two days ago cause I wanted to know. We just converted to W10 and he made sure the last updates was installed. In terms of Xd there are no available updates, last CC update I installed was this morning - 24th of May. The font issues are still the same.

        As mentioned earlier my typefaces are all fine. They are all available in Photoshop, InDesign, Illustrator, Axure and all programs I use in my daily work, but not in Xd. When browsing trough issue descriptions for Xd online I find that others also share this issue, the fonts available in the Xd font list is not complete and very restricted. I have a mix of free fonts from Google Fonts and licenced fonts on my system. The latter is bought from different vendors like Hoefler & Co. Font Bureau, Myfont etc. My free fonts are picked up online trough the years and I've been using them in Adobe programs for 17 years most of them. I could send you hundreds of fonts but I really don't see the value in doing so? When I compare my PS font list with my Xd font list the difference is huge, must be over 50 typefaces missing in Xd. Let's take Gotham for instance, that's my latest purchase. I bought that from Hoefler & Co last year. It's not available in my Xd font list. There's no way to attach a zip file in this editor, only possible to ass html links and image files as far as I can see.

        PS: On Monday I checked a colleagues Xd setup and he actually had Gotham available in Xd but he was missing lots of other fonts. So seems like this font issue is rather random, but seems like its pretty consistent as a problem. We are both running the same OS version cause we emigrated at the very same day and did the same updates. Same with Xd.

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