My XD failed to start each time

Forum|Forum|9 years ago
February 28, 2017
2 replies
655 views

My XD failed to start each time, the prompt message is“The subscription for Create Cloud has been suspended. The system data and time may be set incorrectly. please set the system clock to the current time and try again.”；

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Correct answer elainecc

We found a solution to this, but it requires a team member accessing your machine and walking you through a fix. If you're interested, please PM me with your Email address and time zone so that I can get this person in touch with you.

Thanks,

-Elaine

ammarm89838092

Participant

Please i have the same problem! Solution needed!

elainecc

Participating Frequently

I messaged you via PM, so please do get back to me so that we can connect you with a team member.

Thanks,

-Elaine

S

shiroihikaru

Participant

Hi, I had the same issue as well and I have drop you a PM.

elaineccCorrect answer

Participating Frequently

We found a solution to this, but it requires a team member accessing your machine and walking you through a fix. If you're interested, please PM me with your Email address and time zone so that I can get this person in touch with you.

Thanks,

-Elaine

Alvathoni

Known Participant

If Adobe found this solution, why Adobe didn't fix this issue on the latest update?

elainecc

Participating Frequently

We're actually still triaging the issue right now. If you're still experiencing this, please call Adobe Support and tell them what you're seeing; they should set you up with a live session with a team member.

Thanks,

-Elaine

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