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need urgent access to my files back to 2021 please

New Here ,
Sep 03, 2024 Sep 03, 2024

I designed some files with XD when it was free on 2021 but I can not find them in files now.

How can i get the access to them?

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Community Expert ,
Sep 04, 2024 Sep 04, 2024

@M4RY4MN4 your files typically remain in the cloud for as long as your Creative Cloud subscription is active. This means that as long as you continue to pay for your Adobe Creative Cloud plan, your files will be stored and accessible in the cloud. But once, you end your subscription, it's gone. If you saved files locally on your computer, you can do a search by the file name or date. 

creativeexplorer_1-1725440991164.png

 

 

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New Here ,
Sep 04, 2024 Sep 04, 2024

In 2021, Adobe XD was free, and I created several files using it. Currently, XD is no longer free, but I need access to those old files. Unfortunately, I don’t have their links, and I need to retrieve them. If I manage to locate my files, I’m willing to subscribe to Adobe's monthly membership.

I logged into Adobe.com, but my folder appears empty, as shown in the attached file.

 

Do yu think I need to pay for membership to get my files back? I appreciate if you can help me to have access my files ASAP

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New Here ,
Sep 04, 2024 Sep 04, 2024

Are you saying that when Adobe stopped being free, they deleted all previous design work stored in Creative Cloud if someone didn’t pay for the membership?

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Community Expert ,
Sep 05, 2024 Sep 05, 2024
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@M4RY4MN4 Yes and no your question. Your files should still be accessible in your Adobe cloud, even if you no longer use Xd. While using the free version, your cloud storage space may be limited, but it should still be there? By any chance, was it a different email that your logged into adobe.com? Not sure if you have a 'Password Manager?' If you do, look for Adobe...there might be another email account. I have literally three different emails for Adobe as I had a personal account and a work account. And a 'tertiary email for emergencies' for account purposes. 

Maybe this will help:
https://helpx.adobe.com/xd/help/cloud-documents.html

You could see if you can download the Xd app, but, it may not work for you,  as the link is for all apps, https://creativecloud.adobe.com/apps/all/desktop/pdp/xd

And maybe it will show? Honestly, I think they your files are long gone or, you logged into the wrong adobe account. Because, if you can see in one of the pics, I have a file from 3 years ago! Sorry, I am not much help. You can try contacting them through the vritual assistant or reach out to them on 'X' aka Twitter? https://helpx.adobe.com/contact.html 

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