Participant

Question

New file on Adobe XD CC not working

Forum|Forum|7 years ago
January 10, 2019
2 replies
648 views

I'm consulting you because I have a problem with Adobe XD on macOS. Indeed, when I click on a new object to start a new project (iPhone, iPad, web,...), nothing happens. I've already tried to uninstall but it didn't change anything.

What to do about it?

Thanks

This topic has been closed for replies.

Community Manager

Community Manager

Sorry to hear that this isn't working! We've been trying to triage similar issues. Can you please send me the version of Creative Cloud Sync on your machine?

Go to the Creative Cloud desktop application
Click on the ... button in the upper right hand corner
Select Preferences
Select the Creative Cloud tab
Select the Files subtab

Can you also let me know if the "Always Keep Creative Cloud up to date" is checked?

Thanks,

-Elaine

matthieusommerAuthor

Participant

Hi Elaine, thanks for your quick answer.

So I am in version 4.70.400 for Creative Cloud. And yes "Always Keep Creative Cloud up to date" is checked...

I hope you can help me because I can see what happened...

Thanks,

Matthieu

Participant

Circling back: this issue has been resolved via private message.

Same problem here, I get this error message when trying to start a new document:

Can't create document

(Error code: 3623)

macOS Mojave V 10.14

XD version: 16.0.2.8

Creative Cloud App: 4.8.0.421

Creative Cloud Sync: 4.2.0.25

"Always keep Creative Cloud desktop up to date" is checked

Community Expert

Community Expert

Discussion successfully moved from Adobe Creative Cloud to Adobe XD CC

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