Not able to open ADobe XD. White screen Issue

[Nagarjuna26239873lklj]

Whenever I open my AdobeXD, i am facing the problem of WhiteScreen.  Pasted below are the logs from "CrashDump" and "LOg Collector".  The screenshot of the program is also avaialble in the same place. Request you to please help

https://drive.google.com/drive/folders/1sxxNuK8an9VpkcO1JOKL399b-fYm4VkE?usp=sharing 

[Chaitanya21936374hmkf · Accepted solution]

Hi Nagarjuna26239873lklj,

Sorry for the inconvience, could you please try the below steps:

1. Which version of XD you are using
2. Sign out from CCD

3. Restart the machine once

4. Once the system is started Sign in to CCD 

5. Now Launch XD

6. Before to that please check your internet connection and core sync is running properly

7. Now open the file for which white screen were coming.

Please let know know if the above steps helps in resolving the issue. 

Thanks & regards,

Chaitanya Shandilya

[HARSHIKA_VERMA]

Hi @Nagarjuna26239873lklj,

Hope you're doing well!

We would like to follow up on your issue. Are you able to resolve the issue by following our team's advice? Please feel free to update the discussion if you need further assistance from us.

We would be happy to help.

Thanks,

Harshika

[HARSHIKA_VERMA]

Hi @Nagarjuna26239873lklj,

Hope you're doing well!

It's been a while we haven't heard back from you. Our engineering wants to know if your issue resolved or not. If not, the team is requesting for some additional info from your end so that they can work on the bug logged for your issue.

• Is it possible for you to share the name of the document for which you're getting white screens error?
• Are you getting the error while opening a file or while doing some operating on the file?
• Is possible, could you please share the XD file with me over a private message?

Note: Please upload the file to a shared location such as CC or Dropbox and share the URL with me.

We will try our best to help.

Thanks,

Harshika