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danielp16708570
danielp16708570
Participant
October 18, 2018
Answered

Not Compatible and Compatible at the same time (?)

  • October 18, 2018
  • 1 reply
  • 1262 views

Hello, I have been using Adobe XD CC without problems, but I have not been able to install the latest update (October) because in the Creative Cloud app I see two instances of the same Adobe xd cc application, the one I have installed and I am using (V 12.0.12) and one that is shown as "not compatible" (v 13.0.12). I'm a bit afraid to uninstall the app and try to reinstall, I do not know if after I can install it again, any idea why this happens?

Im running Windows 10 Pro

version 1803

compilation 17134.285

This topic has been closed for replies.
Correct answer Preran

everything is updated in my OS


Thank you for trying. I suggest getting in touch with our tech support team using this link Contact Customer Care

Do let them know of the troubleshooting you have done so far to avoid an repetition.

Thanks,

Preran

1 reply

Atul_Saini
Community Manager
Atul_SainiCommunity Manager
Community Manager
October 18, 2018

Hi Danielp,

Sorry that you are unable to install Adobe XD 13 on your machine. I would request you to close Adobe Creative Cloud and check if it's running in Compatibility mode or not. If yes, please uncheck that box and relaunch Adobe Creative Cloud.

Please check this gif for more information: -

Please update this discussion with the results.

Thanks,

Atul_Saini

danielp16708570
danielp16708570Author
Participant
October 19, 2018

hello, no ... i have not been able to install adobe XD 13 because the "not compatible" does not give me option to install, no button appears only that message appears, and in the executable of Creative Could the compatibility options they are unmarked

Arpit Kapoor
Arpit Kapoor
Participating Frequently
October 19, 2018

Daniel,

Can you check if you have any pending windows update? If so, please update it and then check.

Do report back with your results.

RegardsArpit

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