Not Compatible and Compatible at the same time (?)

[danielp16708570]

Hello, I have been using Adobe XD CC without problems, but I have not been able to install the latest update (October) because in the Creative Cloud app I see two instances of the same Adobe xd cc application, the one I have installed and I am using (V 12.0.12) and one that is shown as "not compatible" (v 13.0.12). I'm a bit afraid to uninstall the app and try to reinstall, I do not know if after I can install it again, any idea why this happens?

Im running Windows 10 Pro

version 1803

compilation 17134.285

[Atul_Saini]

Hi Danielp,

Sorry that you are unable to install Adobe XD 13 on your machine. I would request you to close Adobe Creative Cloud and check if it's running in Compatibility mode or not. If yes, please uncheck that box and relaunch Adobe Creative Cloud.

Please check this gif for more information: -

Please update this discussion with the results.

Thanks,

Atul_Saini

[danielp16708570]

hello, no ... i have not been able to install adobe XD 13 because the "not compatible" does not give me option to install, no button appears only that message appears, and in the executable of Creative Could the compatibility options they are unmarked

[Arpit Kapoor]

Daniel,

Can you check if you have any pending windows update? If so, please update it and then check.

Do report back with your results.

RegardsArpit

[danielp16708570]

everything is updated in my OS

[Preran · Accepted solution]

Thank you for trying. I suggest getting in touch with our tech support team using this link Contact Customer Care

Do let them know of the troubleshooting you have done so far to avoid an repetition.

Thanks,

Preran