Participant

Question

Nothing shows up?

Forum|Forum|8 years ago
September 30, 2017
3 replies
923 views

I just downloaded Experience Design and nothing shows up at all. Not even with the tutorial. I am on a Mac version 10.12.6. I can click a tool and drag but nothing shows up.

This topic has been closed for replies.

sungtrollAuthor

Participant

Hello again! Thank you for the feedback! It just started working randomly, but when I close the application and try and reopen it, it does the same thing again. The only way I've found to fix this problem is to restart my computer. Any thoughts??

C

CoreyRLucier

Adobe Employee

To speculate further I'd need the report from Chrome - it might shed light.

"The only time I've seen this is when my Macbook Pro's GPU was defective.
Can you open the latest version of the Chrome browser, and type "chrome://gpu" in the URL bar and hit enter?
Copy the contents here from the following sections: Graphics Feature Status, Driver Bug Workarounds, and Problems Detected?"

sungtrollAuthor

Participant

Graphics Feature Status

Canvas: Hardware accelerated
CheckerImaging: Disabled
Flash: Hardware accelerated
Flash Stage3D: Hardware accelerated
Flash Stage3D Baseline profile: Hardware accelerated
Compositing: Hardware accelerated
Multiple Raster Threads: Enabled
Native GpuMemoryBuffers: Hardware accelerated
Rasterization: Hardware accelerated
Video Decode: Hardware accelerated
Video Encode: Hardware accelerated
WebGL: Hardware accelerated
WebGL2: Hardware accelerated

Driver Bug Workarounds

add_and_true_to_loop_condition
adjust_src_dst_region_for_blitframebuffer
avoid_stencil_buffers
decode_encode_srgb_for_generatemipmap
disable_framebuffer_cmaa
disable_multimonitor_multisampling
disable_webgl_rgb_multisampling_usage
emulate_abs_int_function
get_frag_data_info_bug
init_two_cube_map_levels_before_copyteximage
msaa_is_slow
pack_parameters_workaround_with_pack_buffer
rebind_transform_feedback_before_resume
regenerate_struct_names
remove_invariant_and_centroid_for_essl3
rewrite_texelfetchoffset_to_texelfetch
scalarize_vec_and_mat_constructor_args
set_zero_level_before_generating_mipmap
unfold_short_circuit_as_ternary_operation
unpack_alignment_workaround_with_unpack_buffer
unpack_image_height_workaround_with_unpack_buffer
use_intermediary_for_copy_texture_image
use_unused_standard_shared_blocks

Problems Detected

Multisampling is buggy on OSX when multiple monitors are connected: 237931
Applied Workarounds: disable_multimonitor_multisampling
Unfold short circuit on Mac OS X: 307751
Applied Workarounds: unfold_short_circuit_as_ternary_operation
Always rewrite vec/mat constructors to be consistent: 398694
Applied Workarounds: scalarize_vec_and_mat_constructor_args
Mac drivers handle struct scopes incorrectly: 403957
Applied Workarounds: regenerate_struct_names
On Intel GPUs MSAA performance is not acceptable for GPU rasterization: 527565
Applied Workarounds: msaa_is_slow
glGenerateMipmap fails if the zero texture level is not set on some Mac drivers: 560499
Applied Workarounds: set_zero_level_before_generating_mipmap
Pack parameters work incorrectly with pack buffer bound: 563714
Applied Workarounds: pack_parameters_workaround_with_pack_buffer
Alignment works incorrectly with unpack buffer bound: 563714
Applied Workarounds: unpack_alignment_workaround_with_unpack_buffer
copyTexImage2D fails when reading from IOSurface on multiple GPU types.: 581777
Applied Workarounds: use_intermediary_for_copy_texture_image
Multisample renderbuffers with format GL_RGB8 have performance issues on Intel GPUs.: 607130
Applied Workarounds: disable_webgl_rgb_multisampling_usage
Limited enabling of Chromium GL_INTEL_framebuffer_CMAA: 535198
Applied Workarounds: disable_framebuffer_cmaa
glGetFragData{Location|Index} works incorrectly on Max: 638340
Applied Workarounds: get_frag_data_info_bug
glResumeTransformFeedback works incorrectly on Intel GPUs: 638514
Applied Workarounds: rebind_transform_feedback_before_resume
Result of abs(i) where i is an integer in vertex shader is wrong: 642227
Applied Workarounds: emulate_abs_int_function
Rewrite texelFetchOffset to texelFetch for Intel Mac: 642605
Applied Workarounds: rewrite_texelfetchoffset_to_texelfetch
Rewrite condition in for and while loops for Intel Mac: 644669
Applied Workarounds: add_and_true_to_loop_condition
Decode and encode before generateMipmap for srgb format textures on macosx: 634519
Applied Workarounds: decode_encode_srgb_for_generatemipmap
Init first two levels before CopyTexImage2D for cube map texture on Intel Mac 10.12: 648197
Applied Workarounds: init_two_cube_map_levels_before_copyteximage
Insert statements to reference all members in unused std140/shared blocks on Mac: 618464
Applied Workarounds: use_unused_standard_shared_blocks
Tex(Sub)Image3D performs incorrectly when uploading from unpack buffer with GL_UNPACK_IMAGE_HEIGHT greater than zero on Intel Macs: 654258
Applied Workarounds: unpack_image_height_workaround_with_unpack_buffer
adjust src/dst region if blitting pixels outside read framebuffer on Mac: 644740
Applied Workarounds: adjust_src_dst_region_for_blitframebuffer
Mac driver GL 4.1 requires invariant and centroid to match between shaders: 639760, 641129
Applied Workarounds: remove_invariant_and_centroid_for_essl3
Disable KHR_blend_equation_advanced until cc shaders are updated: 661715
Certain Apple devices leak stencil buffers: 713854
Applied Workarounds: avoid_stencil_buffers
On Intel GPUs MSAA performance is not acceptable for GPU rasterization: 527565, 751919
Applied Workarounds: msaa_is_slow
Checker-imaging has been disabled via finch trial or the command line.
Disabled Features: checker_imaging

cmgap

Community Expert

The file name at the top of your screen shot is Dishy_app_Green_Palette... what happens if you open a New doc or a tutorial from your Creative Cloud Manager?

C

CoreyRLucier

Adobe Employee

Yep she mentioned above that the tutorial etc doesn't work either.

dwabyick1

Adobe Employee

Sorry to hear you are having this problem!

Can you tell us a little bit about your hardware (computer and monitor setup)? Maybe do an 'About this Mac' and give us any additional information there?

Also, was this the first version of XD that you installed, or had you installed a previous version.

Thank you!

Daniel

sungtrollAuthor

Participant

Hello! Thank you for getting back to me. Here is my About Mac section

As for my set up, this is on my MacBook Pro, so just my laptop. This is my first time downloading XD.

dwabyick1

Adobe Employee

Hmm, that's a pretty common setup there - I think I may have the exact same config at home. I'm a little stumped! Any chance you have rebooted since you installed? I'd be curious if the canvas is visible after a reboot.

I'm going to ask around for any other theories.

Graphics Feature Status

Driver Bug Workarounds

Problems Detected

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