• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Old Links are asking for login details or password

New Here ,
Nov 02, 2022 Nov 02, 2022

Copy link to clipboard

Copied

All the old projects prototyping link are asking the user for login details or password to access the link. And also some links asking the user to request access. This is happening since yesterday for all the links which are created one month before. Is there any outage in the XD cloud setup? Please provide a solution at the earliest.

TOPICS
Product performance , Prototyping , Share or publish

Views

284

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 02, 2022 Nov 02, 2022

Copy link to clipboard

Copied

Hi @sathish.dk,

 

Thank you for reaching out, and sorry for the trouble. Would you mind sharing one of the links with us so that we can check on our end? Are those public links or password-protected links?

 

Have you tried on multiple browsers or is it happening on a specific browser?

 

We will try our best to help.

 

Thanks,

Harshika

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 02, 2022 Nov 02, 2022

Copy link to clipboard

Copied

Hi @HARSHIKA_VERMA ,

 

Sorry, i can't share the links as they are confidential. Yes, i have tried multiple browsers and the results are same. All the links were created as public link without password protection.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 02, 2022 Nov 02, 2022

Copy link to clipboard

Copied

Yes, My organistaion users have the same problem as well. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 03, 2022 Nov 03, 2022

Copy link to clipboard

Copied

Thank you for checking with the team member. It looks like your organization has set some sharing restrictions. You can check with your admin to check the sharing settings. 

 

You may also start a chat from the Admin Console's support tab if you're a system or support administrator using this link: (https://helpx.adobe.com/contact/enterprise-support.cc.html)


If not, contact your admin and ask them to start chatting through the admin console so our Enterprise team can help you.

 

Hope it helps.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 04, 2022 Nov 04, 2022

Copy link to clipboard

Copied

This problem is only with the links( Public Link ) created earlier, When I create a New link (Public Link). its is accessible by everyone.

I also checked with another team and found out they have no problems with the previous links and they use older XD Version less than Ver.50, Myself and a few of my colleagues always update the latest XD and have the Ver .55
I assume this has to do with the latest updates, and any fix on it would be helpful.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 07, 2022 Nov 07, 2022

Copy link to clipboard

Copied

LATEST

I understand your concern, and it looks like there is some issue. Could you please contact the enterprise support team directly so they can look into the problem more closely?

 

We will try our best to help.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines