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Pierre0101
Participant
August 18, 2020
Answered

Old version of XD (31.1) can't update to 31.2

  • August 18, 2020
  • 1 reply
  • 296 views

Hello,

 

I've tried to share my document with my friend developper who also downloaded Adobe XD, but he can't open my document because "I use an old version of XD".

 

I checked for update in creactive cloud, and XD seems to be updated, but in reality not (my friend can use 31.2). How can I fix it ?

 

PS : I'm on MacOS 10.13, but this OS seems to be compatible with XD if I refer to support information...

 

Thank's for help !

    This topic has been closed for replies.
    Correct answer Rishabh_Tiwari

    Hi Pierre,

     

    Sorry to hear about the trouble. Could you please try updating the app by following the steps suggested here: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

     

    If you are still unable to update the app, please uninstall XD using Adobe Cleaner Tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

     

    Once uninstalled, please re-install the application from the Adobe Creative Cloud Desktop app and let us know how it goes.

     

    Regards

    Rishabh

    1 reply

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity ManagerCorrect answer
    Community Manager
    August 18, 2020

    Hi Pierre,

     

    Sorry to hear about the trouble. Could you please try updating the app by following the steps suggested here: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

     

    If you are still unable to update the app, please uninstall XD using Adobe Cleaner Tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

     

    Once uninstalled, please re-install the application from the Adobe Creative Cloud Desktop app and let us know how it goes.

     

    Regards

    Rishabh

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