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A
AdrienneSim
Participant
July 7, 2022
Answered

Only PDF export images are showing up incorrectly in XD on big sur machine

  • July 7, 2022
  • 1 reply
  • 595 views

Has anyone else experienced this? I do not have the issue when exporting to another file type, only PDF. XD is up to date.

Running Big Sur 11.6.2

Thanks in advance!

 

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This topic has been closed for replies.
Correct answer AdrienneSim
Hi, yes I opened it in acrobat and it exports fine. It’s a Preview issue.

Thank you!

1 reply

Rishabh_Tiwari
Rishabh_Tiwari
Legend
July 8, 2022

Hi @AdrienneSim ,

 

Sorry to hear about the trouble. Could you confirm if you're opening the PDF in Acrobat Reader or Pro DC? If not, please try that and check if that solves the issue. If it still happens, please share a few more details like:

 

  1. The version of XD.
  2. Is this happening on a specific file or multiple files?
  3. Please share a screenshot of how the actual design looks.
  4. If possible please share a sample file. To share the file, you can try the steps shared here. 

 

Regards

Rishabh

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
July 11, 2022

Hi @AdrienneSim,

 

We would like to follow up on your issue? Are you able to resolve the issue? Please feel free to update the discussion if you need further assistance from us.

 

We would be happy to help.

 

Thanks,

Harshika

A
AdrienneSimAuthorCorrect answer
Participant
July 11, 2022
Hi, yes I opened it in acrobat and it exports fine. It’s a Preview issue.

Thank you!
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