Paste (ctrl+v) doesn't work

[arteml25130044]

I can't copy & paste any item or artboard on my XD, because just 'paste(CTRL+V)' menu isn't active.

This problem appeared after reinstalling of OS (windows10 64bit), before it worked perfectly. 

While 'copy' works properly, 'paste' always stays in gray color.

How can I solve this problem? I actually re-installed XD several times.

[user1732278]

Hello Nbartem,

We are sorry to hear you're facing trouble. Workaround for this you can use the paste from the context menu or goto Edit-> Paste

We would like to know a few more details like-

• What is the OS & XD version of your machine?
• Is it happening with all the files or with a specific file?
• Could you please share a short video of the issue? So that we can understand better.

Regards,

Arpitha

Adobe XD

[arteml25130044]

Context menu doesn't work too. I don't know how to open Edit-> Paste, where is it?

I use windows 10 64 bit and latest version of XD. It is happening with all files, images and text.

[HARSHIKA_VERMA]

Hi Nbartem,

Thank you for sharing the details asked by Arpitha. We would also request you to please check the latest update to your graphic card driver. 

• Have you tried toggling to a different window and application & return to XD?
• Would you mind sharing the screenshot of your about XD info page?

We will try our best to help.

Thanks,

Harshika 

[arteml25130044]

Hi Harshika Verma,

I updated my graphic card driver and it didn't help. Toggling also doesn't help. This problem exists only in Adobe XD, all other programs work correctly. I tried older versions of XD and had the same problem. 

[arteml25130044]

Info Page, Version 24.4.22.1 (starter), CC Sync 4.3.16.14

[HARSHIKA_VERMA]

Thankyou for trying the steps & sharing the information with the screenshot. This looks quite strange, as i am able to copy paste fine on windows 10. Could you please share a sample with me over a private message so that i can test at my end?

Thanks,

Harshika