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Pen Tool Keeps Deselecting

Community Beginner ,
Feb 18, 2021 Feb 18, 2021

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I can not currently draw or edit shapes using the pen tool. I Select Pen Tool > Click Point > Move Mouse > this is when it de-selects. Also on old XD files I go to edit a shape > Select Point > de-selects

Any ideas?

Thanks

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correct answers 1 Correct answer

Community Beginner , Feb 18, 2021 Feb 18, 2021
Sorted. Simply delete the the Adobe XD folder located in Library > Application Support > Adobe

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Community Beginner ,
Feb 18, 2021 Feb 18, 2021

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Sorted. Simply delete the the Adobe XD folder located in Library > Application Support > Adobe

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Adobe Employee ,
Mar 03, 2021 Mar 03, 2021

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Glad to hear you are able to figure our the issue on your own. Please feel free to reach out to us in the future for any query related to XD.

 

We would be happy to help.

 

Thanks,

Harshika

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New Here ,
Jul 06, 2021 Jul 06, 2021

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Hi Richard, I am encountering the same issue, but I couldn't find the folder you mentioned in the answer? are you using a MacBook? Please give me some hints....

 

Thanks so much!

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Adobe Employee ,
Jul 07, 2021 Jul 07, 2021

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Hi Emma,

 

Thanks for reaching out. We would like to know which operating system you are working on-. If windows- please check at this location- C:\Program Files\Common Files\Adobe

 

We'll try our best to help.

 

Thanks,

Harshika

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New Here ,
Jul 07, 2021 Jul 07, 2021

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Hi Harshika,

My operating system is OS Big sur 11.2.3, I am using a MacBook pro.

Please let me know what I need to do next.

Cheers,
Emma

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Adobe Employee ,
Jul 27, 2021 Jul 27, 2021

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Hi Emma,

 

Thanks for sharing the info. If you're unable to see the XD folder under this location: Library > Application Support > Adobe, then I would request you to please try uninstalling XD and then reinstall it from Creative Cloud Deskop app.

 

Let us know if that helps.

 

Thanks,

Harshika

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New Here ,
Jul 27, 2021 Jul 27, 2021

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Hi there,

I couldn't find the folders you mentioned, I am using a Macbook. And I have
tried reinstall XD and it was not working.

Emma

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Adobe Employee ,
Jul 28, 2021 Jul 28, 2021

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Hi Emma,

 

Sorry to hear about the trouble. Please refer to the screenshot and let us know if that helps.

 

Rishabh_Tiwari_0-1627460608673.png

 

Regards

Rishabh

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New Here ,
Aug 03, 2021 Aug 03, 2021

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Thanks, I have found this folder and ADOBE XD is there.

Is there anything I need to do with it?

 

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