Plugin panel buggy / inactive

New Here ,
Jan 26, 2022 Jan 26, 2022

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Hi there, 
My plugin panel seems to be broken.
Can't add / search / install new plugins.
The big plus-icon (+) is missing.
Any ideas?

Roy5EFD_0-1643230410173.png

 

TOPICS
Missing feature , Plug-ins , Product performance

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Adobe Employee ,
Jan 26, 2022 Jan 26, 2022

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Hi there,

 

Sorry to hear about the trouble. Please try the steps shared here https://helpx.adobe.com/xd/kb/issues-installing-xd-plugins.html and let us know if this helps or if you need any further assistance.

 

Regards

Deepika

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Community Beginner ,
Feb 01, 2022 Feb 01, 2022

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Hi, I have the exact same problem. Followed the steps in the help link but nothing worked. Does this issue have to do with having an enterprise account?

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Adobe Employee ,
Feb 01, 2022 Feb 01, 2022

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Hi there,

 

Sorry to hear about the trouble. Have you tried uninstalling and reinstalling XD? Deleting the preference files? If that doesn't work have you uninstalled the entire Creative Cloud and run the Creative Cloud cleaner tool before reinstalling it?

Please let us know if this helps or if you need any further assistance.

 

Regards

Deepika

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Community Beginner ,
Feb 02, 2022 Feb 02, 2022

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LATEST

Screen Shot 2022-02-02 at 9.49.16 AM.png

I ran the Creative Cloud Cleaner Tool (and followed all the preliminary steps), reinstalled the CC app and Adobe XD, but this is all I see in my plugins panel.

I am running MacOS Big Sur Version 11.6.1, Adobe XD Version: 47.0.22.9 x64

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