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M
mariat86839143
Participant
August 19, 2019
Question

Problems openning XD

  • August 19, 2019
  • 5 replies
  • 914 views

Hello, I'm having problems with XD. I recently changed my computer and since then I have some problems opening XD. I already uninstalled Creative Cloud, and reinstalled again all Adobe programs. It worked the day I did it, but today when I tried to open a file I couldn't make it. Does anyone have this kind of problem? What can I do?

Thank's, M

    This topic has been closed for replies.

    5 replies

    K
    Kappyh
    Participant
    August 21, 2019

    I have Adobe XD in my Macbook and my work computer with Windows 10 Home , but in Windows I try to open and a blank screen shows up and after few seconds closes without any error message. I already tryid unistall and restart the system, but the behavior stills the same.

    Its something I can do in this case?

    Hardware specs:

    Integrated Intel video graphics.

    Thank you in advance.

    Ares Hovhannesyan
    Community Expert
    Ares HovhannesyanCommunity Expert
    Community Expert
    August 21, 2019

    Did other CC Apps works fine, or you have the same problem with Ai, PS  etc?

    M
    mariat86839143Author
    Participant
    August 21, 2019

    Until now, PS & AI work fine

    Ares Hovhannesyan
    Community Expert
    Ares HovhannesyanCommunity Expert
    Community Expert
    August 21, 2019

    Thank you for using CC and Adobe Xd.

    Did you try to open new file or reopen existing file?

    Just a reminder, the Adobe Forums are transitioning to a new community experience soon. New threads and replies posts to the forums between August 22nd and September 9th will likely be lost, but we’re still here to help during that time.

    M
    mariat86839143Author
    Participant
    August 21, 2019

    I did both, open a new one and open an existing one.

    Bani Verma
    Community Manager
    Bani VermaCommunity Manager
    Community Manager
    August 21, 2019

    Moving this query to Adobe XD​ community.

    B
    beckd24855098
    Participant
    August 19, 2019

    OS details: Windows 10, version 1903 (OS Build 18362.239)

    AdobeXD version: 22.1.12.5

    I've spent a day searching and trying various fixes, and have tried:

    • Uninstalling AdobeXD via Creative Cloud several times, and then restarting my PC, before reinstalling AdobeXD
    • Editing the Registry
    • Updating the graphics cards drivers
    • Using Creative Cloud Cleaner
    • Repairing and Resetting the app from the Windows App settings
    • Taking control of the WindowsApp folder

    From the Windows Event Viewer:

    Faulting application name: XD.exe, version: 22.1.12.5, time stamp: 0x5d562d62

    Faulting module name: Windows.UI.Xaml.dll, version: 10.0.18362.207, time stamp: 0xbf30fb52

    Exception code: 0xc000027b

    Fault offset: 0x0000000000712720

    Faulting process id: 0x20e4

    Faulting application start time: 0x01d556a995dcb07e

    Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_22.1.12.5_x64__adky2gkssdxte\XD.exe

    Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll

    Report Id: e1c73e00-57fb-45d2-901c-e26d8321e14c

    Faulting package full name: Adobe.CC.XD_22.1.12.5_x64__adky2gkssdxte

    Faulting package-relative application ID: App

    I can provide other logs and crash files, if it would help.

    The Title was edited by Moderator.

    Sjaani
    Community Expert
    SjaaniCommunity Expert
    Community Expert
    August 20, 2019

    It looks like you've already tried everything on Adobe's help page for this particular issue.

    There's a handful of other threads discussing the same issue, since it looks like you've already tried everything most of them mention I'm going to suggest having a look at this thread specifically White screen of death​ where the solution appears to have been contacting Adobe Support and having them fix the issue through sharing your screen with them.

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