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Problems with scroll with mouse on XD 2023

Community Beginner ,
Feb 15, 2023 Feb 15, 2023

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When I select a textbox or a shape in adobe XD and I try to change a feature of them on the right panel like, color change for example, and I need to scroll for it (for example add a drop shadow effect to a square) the scrolls goes backwards to a fixed position.

Visual Example.
1.- I select a text, the right panel appears with the options to change the features of the text
01.PNG

 

 

2.- I scroll down to see the options below including fill, border etc.

02.PNG

 

 

2.- In this example I select fill in order to change text color

03.PNG

 

4.- As I click on fill, the panel scrolls back to starting position and for note, the change color prompt never opened when I clicked "fill"

04.PNG

 

 

And this happens also with shapes, and all interactuable objects in XD and with all options on the right panel which are below and need to be accesed by scrolling. Like: Drop Shadow, Inner Shadow, fill for text, stroke for test, etc.

I tried a lot of things to solve this:

  • Uninstalled XD
  • Installed older versions available of XD
  • Uninstalled Creative Suite, hence my XD and Photoshop
  • Installed older versions of creative suite

Thans for reading guys, please, help me to solve the problem since I need XD to work.
Jules

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correct answers 1 Correct answer

Community Beginner , Feb 27, 2023 Feb 27, 2023

ill be glad,

1.- press Alt+Control+Mayus on windows while XD is launching.
2.- most likely, XD will be stuck after the first 15 to 20 seconds doing this, so the program will need to be restarted
3.- the default settings of adobe XD are applied with this and the problem should be solved


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Community Expert ,
Feb 15, 2023 Feb 15, 2023

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Hi @Jules Delz, I understand, I've never experienced that issue myself (before & after updating today, the version is 56.1.12.1 and I'm on macOS Monterey 12.6.1) Also have you created a simple test file with one artboard and one rectangle etc object to see if it's a file related issue or happening in all files (couldn't be sure since I couldn't see any info about it)
I suggest you to share your system details maybe it could be more helpful for some other expert/designer to suggest a solution. 

 

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Community Beginner ,
Feb 15, 2023 Feb 15, 2023

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Thanks @AkinGn. will do, I will left them here and in the base post:

OS: Windows 10 Version 22H2 (OS build 19045.2486)
Adobe XD version: 56.1.12.1
I use a Windows PC with an AMD proccesor and 16GB RAM, my main disk is a SSD and secondary is a normal Drive, I use my main to save my XD files and cloud.


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Community Beginner ,
Feb 15, 2023 Feb 15, 2023

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Sorry @AkinGn , I didnt noticed that u asked me about the new file with those specifications:  Yes, I did, the issue happens with all files, I tested many of them, seems to be general.

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Adobe Employee ,
Feb 27, 2023 Feb 27, 2023

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Hi @Jules Delz,

 

Thank you for sharing the requested details. I am unable to reproduce the issue on a windows machine. Is it possible for you to record a video showing the problem? Are you on Artboard or Pasteboard?

 

We will try our best to investigate the issue.

 

Thanks,

Harshika

 

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Community Beginner ,
Feb 27, 2023 Feb 27, 2023

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Please consider this case closed as another member of adobe support helped me already, thanks.

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Adobe Employee ,
Feb 27, 2023 Feb 27, 2023

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Awesome! Glad to hear your problem is resolved. Could you please share the solution that helped you resolve the issue?

 

It might help any customer experiencing a similar issue in the future.

 

Thanks,

Harshika

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Community Beginner ,
Feb 27, 2023 Feb 27, 2023

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ill be glad,

1.- press Alt+Control+Mayus on windows while XD is launching.
2.- most likely, XD will be stuck after the first 15 to 20 seconds doing this, so the program will need to be restarted
3.- the default settings of adobe XD are applied with this and the problem should be solved


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Adobe Employee ,
Feb 27, 2023 Feb 27, 2023

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Thank you so much. I really appreciate you sharing the solution that worked for you. If you have any questions in the future about XD, please contact us.

 

We'll make every effort to assist you.

 

Thanks,

Harshika

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