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sarahk71929299
Participant
September 1, 2020
Answered

"Adobe XD cannot be opened because of a problem."

  • September 1, 2020
  • 3 replies
  • 3925 views

I can not open Adobe XD—I am getting the following error message:

 

Adobe XD cannot be opened because of a problem.

Check with the developer to make sure Adobe XD works with this version of macOS. You may need to reinstall the application. Be sure to install any available updates for the application and macOS.

 

Click Report to see more detailed information and send a report to Apple.

 

I have tried uninstalling and reinstalling multiple times but nothing seems to be working. I am running on macOS High Sierra version 10.13.6

 

Does anyone have any other advice on how to fix this issue?

 

Thanks! 

 

    This topic has been closed for replies.
    Correct answer Ben M

    Have you tried logging in with a different account on the machine?  Having used a Mac for many years myself, I have come across user profile corruption a few times where logging into a new user account solves all issues.  Unfortunately if that is the case you will need to migrate a lot of your settings to the new user profile, but at least your apps start working again.

    3 replies

    S
    sarahk71929299Author
    Participant
    September 2, 2020

    Hi all, unfortunately, none of those worked—now when I go to reinstall XD, it goes through the install process but just stops. Any other suggestions?

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      September 23, 2020

      Hi Sarah,

       

      It's been a while we haven't heard back from you. Was your issue resolved? Please feel free to update the discussion if you need further assistance from us.

       

      We are here to help.

       

      Thanks,

      Harshika

      M
      marcossebastian
      Participant
      October 21, 2020

      Hi, I'm having the same problem. I have tried installing older versions and they give the same error message "Adobe XD cannot be opened because of a problem."

       

      I have also tried uninstalling all the apps and CC, then reinstalling CC and Xd is still not working and giving the same error message. I have tried logging out and logging in again and that did not work eaither.

       

      I need urgent help and cannot find a way to contact Adobe.

        B
        Community Expert
        Ben MCommunity Expert
        Community Expert
        September 2, 2020

        Here was someone who was able to re-install the Creative Cloud app (not XD) and was able to resolve their issue: https://community.adobe.com/t5/adobe-xd/adobe-xd-cannot-be-opened-because-of-a-problem/td-p/11181901?page=1

         

        If not I would recommend trying to run the app as another user on the computer and make sure you don't have a corrupt OS user profile.  That has been known to cause erratic behavior with apps on the Mac. 

          HARSHIKA_VERMA
          Community Manager
          HARSHIKA_VERMACommunity Manager
          Community Manager
          September 1, 2020

          Hi there,

           

          We are sorry to hear you are unable to open Adobe XD on macOS. Would you mind doing a clean uninstall, reinstall using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html? 

           

          Let us know if that helps.

           

          Thanks,

          Harshika

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