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sarahk71929299
Participant
September 1, 2020
解決済み

"Adobe XD cannot be opened because of a problem."

  • September 1, 2020
  • 返信数 3.
  • 3924 ビュー

I can not open Adobe XD—I am getting the following error message:

 

Adobe XD cannot be opened because of a problem.

Check with the developer to make sure Adobe XD works with this version of macOS. You may need to reinstall the application. Be sure to install any available updates for the application and macOS.

 

Click Report to see more detailed information and send a report to Apple.

 

I have tried uninstalling and reinstalling multiple times but nothing seems to be working. I am running on macOS High Sierra version 10.13.6

 

Does anyone have any other advice on how to fix this issue?

 

Thanks! 

 

    このトピックへの返信は締め切られました。
    解決に役立った回答 Ben M

    Have you tried logging in with a different account on the machine?  Having used a Mac for many years myself, I have come across user profile corruption a few times where logging into a new user account solves all issues.  Unfortunately if that is the case you will need to migrate a lot of your settings to the new user profile, but at least your apps start working again.

    返信数 3

    S
    sarahk71929299作成者
    Participant
    September 2, 2020

    Hi all, unfortunately, none of those worked—now when I go to reinstall XD, it goes through the install process but just stops. Any other suggestions?

      B
      Community Expert
      Ben MCommunity Expert解決！
      Community Expert
      September 3, 2020

      Have you tried logging in with a different account on the machine?  Having used a Mac for many years myself, I have come across user profile corruption a few times where logging into a new user account solves all issues.  Unfortunately if that is the case you will need to migrate a lot of your settings to the new user profile, but at least your apps start working again.

        B
        Community Expert
        Ben MCommunity Expert
        Community Expert
        September 2, 2020

        Here was someone who was able to re-install the Creative Cloud app (not XD) and was able to resolve their issue: https://community.adobe.com/t5/adobe-xd/adobe-xd-cannot-be-opened-because-of-a-problem/td-p/11181901?page=1

         

        If not I would recommend trying to run the app as another user on the computer and make sure you don't have a corrupt OS user profile.  That has been known to cause erratic behavior with apps on the Mac. 

          HARSHIKA_VERMA
          Community Manager
          HARSHIKA_VERMACommunity Manager
          Community Manager
          September 1, 2020

          Hi there,

           

          We are sorry to hear you are unable to open Adobe XD on macOS. Would you mind doing a clean uninstall, reinstall using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html? 

           

          Let us know if that helps.

           

          Thanks,

          Harshika

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