"Error loading document. Invalid document type."

Report · Feb 14, 2017

Hi,
Without warning this just started happening to my files. XD is going mental. At the same time I suddenly couldn't save anything on the file I already had open before this started happening ("The document ..... could not be saved").

Whats happening?

- Ylva

Report · Feb 14, 2017

HI, Ylva-

Are you seeing this on Mac or Windows 10? Did this start happening immediately after you upgraded to the January release, or did anything else happen (e.g. OS upgrade)? Does this happen on a new document? Also, do you happen to have a dual monitor situation?

Thanks,

-Elaine

Report · Feb 15, 2017

Hi Elaine,

This is happening on MacOS Sierra 10.12.3. I have older XD files created on a different license than the new one I'm using now, however everything was going fine until a few days ago. I did no updates that could have messed with it.

It happens on new and old documents. I do not have a dual monitor situation.

- Ylva

Report · Feb 17, 2017

We're tracking the issue here: Re: Cannot open or save files Please do check this out, as we're trying to triage the issue with the community's help.

Thanks,

-Elaine