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Kezia5E7D
New Participant
August 19, 2020
Question

"Please update Adobe XD to open..."

  • August 19, 2020
  • 1 reply
  • 1276 views

I think this might have been asked before but I was sharing my file using Cloud document and few days later I'm unable to access the file. It said that the file "Was created with a newer version. Please update Adobe XD to open..." but there were no updates in CC and my XD is already the latest version. Haven't been able to solve this for almost 2 weeks, can't access the work. Please assist. Thank you so much.

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    1 reply

    italosan
    italosan
    Community Expert
    August 19, 2020

    Hi, have you checked if there are any updates available for the Creative Cloud app?

      K
      Kezia5E7DAuthor
      New Participant
      August 19, 2020

       

      I've stated in the question that "there were no updates in CC". Still no idea why 😕😕

      Rishabh_Tiwari
      Community Manager
      Rishabh_TiwariCommunity Manager
      Community Manager
      August 19, 2020

      Hi Kezia,

       

      Sorry to hear about the trouble. Could you please check the exact version of XD you have? The current version of XD is 31.2.12 so please ensure that you have the latest version. If XD is not up to date and there is no option to update in Adobe CC desktop app, then I'd recommend uninstalling the application and re-installing it. let us know if this helps or if you need any further assistance.

       

      Regards

      Rishabh

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