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"Sorry, we can't open this document" Adobe XD error (Cloud Document)

New Here ,
Apr 16, 2024 Apr 16, 2024

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I am trying to open a CC document in Adobe XD, and I get the error saying "Sorry, we can't open this document" 

I tried downloading it locally, duplicating it, making it offline, opening it through the CC desktop app, and trying to open it through the browser view. I am able to preview a low res version of the file, but I can't open it in XD. 

This is a cloud document. Can someone please help? 

 

Screenshot 2024-04-16 at 4.42.15 PM.pngScreenshot 2024-04-16 at 4.42.30 PM.png

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Known Issue , Open and save docs

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Adobe Employee ,
Apr 17, 2024 Apr 17, 2024

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Hi,

 

Sorry to hear about the trouble. Can you try the suggestions shared in this discussion and let us know if this helps or if you need further assistance?

 

Thanks

Rishabh

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New Here ,
Apr 17, 2024 Apr 17, 2024

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Hello, 

I tried everything outline in that discussion. Nothing helped. 

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